Dr. James Lai, MD
Ophthalmology*
30+ years of experience
Dr. James Lai, MD is an ophthalmologist in Houston, TX and has over 30 years of experience in the medical field. He graduated from University of Washington School of Medicine in 1992. He is affiliated with medical facilities Memorial Hermann Memorial City Medical Center and Memorial Hermann-Texas Medical Center. He is accepting new patients and telehealth appointments.
4.8 Star Rating
Based on 100 reviews 4.8 Star Rating (100 reviews)
Houston Eye Associates
2855 Gramercy St Houston, TX 77025Telehealth available
Compare with other Ophthalmologists
Compare Dr. Lai with our nearby Ophthalmologists at HCA Houston Healthcare Medical Center.
Make an appointment at HCA Houston Healthcare Medical Center today at
(713) 352-2952.
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Dr. Lai's Reviews
Likelihood to recommend Dr. Lai
4.8
100 ratings, 20 with a written review
| 5 star | 94% | 94% |
| 4 star | 1% | 1% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 5% | 5% |
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Amazing staff!
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Leanna – Jul 03, 2024
Thank you so much for taking the time to write us... Read More
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I booked an appointment months ago for my 3 year old. I was called the day of, one hour prior to my appointment to be told the Dr. was out for the week! Not only did I pull her out of daycare for the visit, but I will not be able to reschedule in such short notice. I understand the need for vacation and understand the need to spend time during the holiday’s, however the office staff totally dropped the ball on this! How inconsiderate!
What went well
No results
What could be improved
- Difficult to schedule appointment
2 others found this helpful
Helpful
Michele – Dec 30, 2021
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We came in as new patients and we registered in less than 5 minutes and then headed to Dr. Lais office section were we were greeted by an ever so friendly receptionist and the wait there was literally less than 2 minutes. Once inside everyone was so amazing and Dr Lai truly showed that he cared for my sons eyes/vision. We will most definitely be coming back.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Perlam – Jun 10, 2021
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I love Dr. Lai. I recommend him to all my friends. He works amazing with children. He has been seeing my kids for four years now.
What went well
No results
What could be improved
No results
Helpful
Mar 22, 2019
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Very long waittime..great chaulkboard
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Houston, TX – May 19, 2017
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Very happy with offive
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Houston, TX – Apr 28, 2017
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Everything was great
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Houston, TX – Apr 27, 2017
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Very friendly and helpful. Addressed needs fast. Timely manner
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Houston, TX – Apr 21, 2017
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Dr Lai is amazing with my daughter. We would recommend him to everyone.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Houston, TX – Apr 11, 2017
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He is doing awesome job and getting everything taken care of promptly
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Houston, TX – Mar 08, 2017
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Christina and Tiffany are great, always help and answer any questions. Definitely make every visit worth it!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Isaiah hadley in Houston, TX – Mar 01, 2017
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We love coming here, the entire staff are great.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Cheryl Bebee in Houston, TX – Mar 01, 2017
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Nice doctor, doesn't need to see us back unless we have a problem. Friendly with kids.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Houston, TX – Feb 28, 2017
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Very patient and caring.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Erika in Richmond, TX – Feb 23, 2017
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Brought my kids to see Dr. Lai, great doctor ,service and staff. :)
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Ileana Zambrana in Houston, TX – Feb 21, 2017
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Dr. Ali is very professional and has always met my daughters vision needs since the age of three. I highly recommend him. I have zero complaints and my daughter and I are happy and satisfied patients!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Houston, TX – Feb 20, 2017
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Wonderful experience with dr.lai will definitely come back next time!!!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
Helpful
Houston, TX – Feb 18, 2017
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Great service...
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Elizenda in Houston, TX – Feb 17, 2017
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Doctor was pretty quick but ended up waiting for 2 hrs before I could see him,!!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
Helpful
Houston, TX – Feb 02, 2017
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He was great!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Houston, TX – Dec 22, 2016
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Leave a review
How was your experience with Dr. Lai?Overall Patient Satisfaction
100responses
Likelihood of recommending Dr. Lai to family and friends is 4.79 out of 5
About Me
care philosophy
Dr James Lai is a native of Taiwan. He came to the United States in 1972 at the age of eight and grew up in Tulsa, Oklahoma. He attended Southern Methodist University where he graduated with Phi Beta Kappa and summa cum laude honors. He then attended...read morebiography
Dr. James Lai is a native of Taiwan. He came to the United States in 1972 at the age of eight and grew up in Tulsa, Oklahoma. He attended Southern Methodist University where he graduated with Phi Beta Kappa and summa cum laude honors. He then attended...read moreOphthalmology
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Childrens National Medical Center
Fellowship Hospital, 1997University Tex Sw/parkland Medical Center
Residency Hospital, 1996Barnes - Jewish Hospital
Internship Hospital, 1993University Of Washington School Of Medicine
Medical School, 1992
American Board of Medical Specialties®
American Board of Ophthalmology®
-
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Locations
Houston Eye Associates
- Call
- Fax
- Hours
- Mon: 8:00am - 5:00pm
- Tue: 8:00am - 5:00pm
- Wed: 8:00am - 5:00pm
- Thu: 8:00am - 5:00pm
- Fri: 8:00am - 5:00pm
- Sat: 12:00am - 12:00pm
- Directions
Affiliated Hospitals
- Recipient of 30
hospital awardsView all awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top 5% in the nation for consistently delivering clinical quality
View all patient feedbackHow patients felt about the care they received at this hospital.
85%Patients said they were given information about recovering at home1% higher than the national average
75%Patients said that doctors always listened to them and explained things well1% lower than the national average
- Recipient of 1
hospital awardView all awardsPatient Safety Excellence Award™ (2025)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
86%Patients said they were given information about recovering at home2% higher than the national average
73%Patients said that doctors always listened to them and explained things well3% lower than the national average
Learn more about how Healthgrades measures Hospital Quality
Compare with other Ophthalmologists
Compare Dr. Lai with our nearby Ophthalmologists at HCA Houston Healthcare Medical Center.
Make an appointment at HCA Houston Healthcare Medical Center today at
(713) 352-2952.