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Dr. Heather Ho, MD

Dr. Heather Ho, MD

Family Medicine*
15+ years of experience

Dr. Heather Ho, MD is a family medicine physician in West Bend, WI and has over 15 years of experience in the medical field. She graduated from Medical College of WI in 2009. She is affiliated with Froedtert West Bend Hospital. She is accepting new patients and telehealth appointments.

3.5 Star Rating
Based on 39 reviews 3.5 Star Rating (39 reviews)

West Bend Health Center

1700 W Paradise Dr West Bend, WI 53095
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Ho specializes in the area of Family Practice. See board certifications
  • Easy Scheduling
    Patients said scheduling was easy. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
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Dr. Ho's Reviews

Likelihood to recommend Dr. Ho

3.5
39 ratings, 27 with a written review
5 star
46%
46%
4 star
18%
18%
3 star
3%
3%
2 star
3%
3%
1 star
31%
31%

Your trust is our top concern.

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Very pleased to know I could see a provider who isn't my regular provider in an emergency type appointment (pink eye) in such a quick manner.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Sep 29, 2024
We strive to provide the highest quality in... Read More
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Worse appointment Ive had
Dr. Ho was dismissive of all of my health concerns because she thought I 'looked fine' on the outside. I was struggling with my mental health and needed help, but I chose to not tell her as she was cold and rude. I dont know why anyone would go back to her.
What went well
  • Appointment scheduling
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Sara – Jul 24, 2024
Thank you for the feedback. We would like to work... Read More
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Totally happy with Dr. Ho and staff.
What went well
  • Listened & answered questions
What could be improved
No results
Helpful
Jul 23, 2024
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Dr. Ho is such a nice respectable person / Doctor whom I appreciate so much. She listen & provides the best of cares & I just want to say thank you!
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Jul 10, 2024
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The entire staff is absolutely wonderful in Dr. Ho's office. They were great about meeting my needs and my disabled son. They were friendly and willing to help. Thank you!!
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Jul 01, 2024
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Safe and friendly
Dr. Ho has been providing primary healthcare to my family and self for about 10 years. She has always made us feel comfortable with the care she gave and gives..she listen well, very soft spoken, I like Dr Ho's confidence and how informative she can be, always made us feel comfortable to ask question. She always took out enough time during every visit to make sure we understood everything about what would happen or was going to happen at the time of our visit and what to expect from the care given before we left. We've trusted Dr. Ho's professionally and sometimes personal advice for our care.. Thank you for your gentleness and kindness Tyan Sims
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Tyan Sims – Apr 07, 2023
We're happy to hear your positive feedback! Thank... Read More
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Dr Ho is great, but the rest of the staff is deplorable. Have to wait an egregiously long time on hold to even speak with the front desk ladies who are all irascible, and short tempered. They rarely communicate the intended message accurately, have poor comprehension, and are overall very unprofessional.
What went well
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
  • Long wait times
1 other person found this helpful
Helpful
Feb 26, 2022
Feedback is important to help us improve. Please... Read More
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Doctor Unavailable
I had a follow up appointment for my diabetes. Got tests run elsewhere to help with the costs. Sent them over and then the doctor simply disappeared. Had to call two weeks later to find they couldn't find the results. Directed the receptionist to one of two ways I had sent them the results. Was told that I'd hear back. Now entering the third week of silence. I don't think my condition is particularly challenging or complex, so it's baffling and upsetting to have your doctor ghost you, especially when your condition requires you to work with your medical team.
What went well
  • Appointment scheduling
  • Explained conditions well
  • Appointment wasn't rushed
What could be improved
  • Didn't listen or answer questions
  • Long wait times
1 other person found this helpful
Helpful
Feb 08, 2022
We would appreciate the opportunity to work... Read More
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Very difficult to directly communicate with Dr. Ho. The atmosphere in the reception area is stressful and uncomfortable.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
3 others found this helpful
Helpful
Jan 11, 2022
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I love this lady , she is very patient & passionate. She asks a lot of important questions !
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
Helpful
Kharisma Jones – Nov 16, 2021
Thanks for the great feedback! We will be sure to... Read More
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Great visit. She’s knowledgeable and friendly.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
No results
Helpful
Sep 14, 2021
Thank you; we appreciate your feedback!... Read More
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I had headache, described the situation to her, and I wanted to do more examination. I thought it was the precursor of stroke. She just listened what I said, and no comments, no suggestions, did not say anything. I have said the situation again in another visit. She eventually referred a head imaging clinic. I now figure out that it is because I drink too much coffee. She seemed nice, but I do think she has either communication problems or needs more experience.
What went well
  • Office environment
  • Appointment scheduling
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
nonamepls – Sep 14, 2021
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Annual physical. Dr. Ho was up to date on my medical conditions, reports from other healthcare providers and future tests and studies. She is thorough and easy to talk to.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Colleen Reed – Jun 16, 2021
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My visit with Dr. Ho was very thorough. She took her time responding to all of my questions and listened intently as I shared my medical history. My prescription was sent immediately to the pharmacy of my choice and referred several quality Specialists for specific healthcare follow ups I needed.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patrick M. – Jun 10, 2021
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Dr. Ho has been my primary care physician for well over a decade and also provides care for my 2 children. She is always timely, professional, smiling, and caring no matter if it’s the common cold or a bigger issue. She truly cares for her patients and staff and has always provided excellent care. The Glendale clinic is lucky to have someone so knowledgeable about all areas of medics. Thanks, Dr. Ho!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Alexis Fisher-McClain – Mar 20, 2021
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Overall low engagement with me as a person. Main concern was changing medications I have been stable on from my previous provider. Preference for referrals rather than managing a stable condition with medications “because that’s clinic policy.” No critical thinking skills or willingness to explore other options of managing chronic conditions. My exam was without any feedback of findings. Was given handouts from visit and told to get labs but not which ones or why.
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Mar 12, 2021
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Our whole family sees doctor Ho. She is absolutely wonderful. She takes her time with patients and she truly cares about them. Anyone should be lucky to get an appointment with this great doctor. Anytime we have to switch insurances, I make sure she is apart of the group we choose. She is through, and makes you feel like a human. We need more doctors like her!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Ellis Family – Dec 05, 2020
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Great ! I am very satisfied .
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
May A. – Nov 22, 2019
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I saw Dr. Ho twice already - she takes time talking to you regarding your health issues. On my first GME - I opted to have a cologuard test and as a preventive health measure, it was covered by my insurance. It is our responsibility to check with our HMO for covered/ non covered benefits. I don't have any issues with her and I will highly recommend her to my friends and family. The MA and other staff are friendly as well. I find this Clinic very private and fits well with my standard of care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Nov 22, 2019
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I would not recommend Dr. Ho as a doctor. I went to her one time and requested an order for the cologuard test. She did not explain the implications of the cologuard and how insurance bills the test. Her lack of medical direction cost me $2600 instead of a $0 colonoscopy. I have had many friends tell me since that their doctor warned them about the cologuard test and billing. I wish Dr. Ho had done the same. I called the office twice to speak with her and she had a nurse return the call both tim
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Mar 27, 2019
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About Me

care philosophy

It is my goal to provide compassionate and comprehensive care for the entire family, from infants to grandparents. I enjoy building relationships with patients and helping them to understand their health.
  • Family Medicine

  • Nursing (Nurse Practitioner)

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Medical College Of Wisconsin

    Residency Hospital, 2012
  • Medical College Of Wi

    Medical School, 2009
  • Medical College Of Wisconsin

    Medical School, 2009
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

West Bend Health Center

West Bend Health Center1700 W Paradise Dr West Bend, WI 53095
1

Affiliated Hospitals

  • Froedtert West Bend Hospital

    3200 Pleasant Valley Rd
    West Bend, WI 53095
    Recipient of 6
    hospital awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home
    76%
    Patients said that doctors always listened to them and explained things well

    2% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality