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Dr. Greg Gilbert, MD

Dr. Greg Gilbert, MD

Cosmetic Medicine*
35+ years of experience

Dr. Greg Gilbert, MD is a cosmetic medicine specialist in Opelika, AL and has over 35 years of experience in the medical field. He graduated from University of Alabama at Birmingham in 1986. He is affiliated with East Alabama Medical Center. He is accepting new patients and telehealth appointments.

2.8 Star Rating
Based on 24 reviews 2.8 Star Rating (24 reviews)

Practice

2000 Pepperell Pkwy Opelika, AL 36801
Telehealth available

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At a Glance

  • Area of Expertise
    Dr. Gilbert specializes in the area of Internal Medicine. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Gilbert's Reviews

Likelihood to recommend Dr. Gilbert

2.8
24 ratings, 6 with a written review
5 star
42%
42%
4 star
0%
0%
3 star
4%
4%
2 star
0%
0%
1 star
54%
54%

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POOR CUSTOMER SERVICE
It was very hard to make an appointment, once made, I was given a call saying that the doctor will not see me and they were cancelling the appointment. I asked for the reason and unapologetically was told by personnel that the doctor did not give a reason and to leave a message with his nurse. I left a message and received no response, I rechecked my insurance making sure he was in network and he was. This would have been my first time seeing this doctor and if this is a sample of their customer service, which I take it to be, I'm happy the Dr. canceled. I say, If you don't have customer service skills have a team that can make up for your shortcomings.
What went well
  • Staff friendliness
What could be improved
  • Office environment
  • Difficult to schedule appointment
3 others found this helpful
Helpful
Feb 14, 2023
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I had an appointment for over a month. The day of the appointment, only 3 hours prior to scheduled time, I got a call from Dr. Gilbert’s office telling me they we’re gonna reschedule. I asked to speak with the doctor, I was told that he doesn’t return calls. I find this 100% unacceptable. Dr. Gilbert, If you can keep an appointment with people seeking medical care, maybe you should consider another line of work. You have failed at customer service and caring for your patients
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Oct 19, 2018
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Dr Gilbert performed a routine colonoscopy on my husband recently. Both he and his staff were highly skilled, professional and understanding. From the assistants to the nurses to the doctors, their sense of humor and their knowledge put us at ease from the beginning. The procedure was fast and efficient. Don’t hesitate to see Dr Gilbert if you need his help.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
J. Young – Jul 11, 2018
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Great doctor! Very knowledgeable and people person.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Sandy Resa in Auburn, AL – Feb 01, 2017
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when I called to schedule my college son they were so friendly and professional and was able to get apt for the next morning. Didn't have to wait long although they were very busy. Dr. Gilbert came n the room and was so friendly and informative. My son and I was so pleased with our visit with him. I mentioned to the nurse how well run the office is and would totally refer Dr. Gilbert and staff to anyone looking for a specialist. So grateful to them.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
5 others found this helpful
Helpful
Laura Naismith in Auburn, AL – Dec 22, 2016
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Yes, he is in and out of your room quickly - because he's very busy. He is also no nonsense, which works best with me. He can even be funny given the chance. I appreciate his experience and the quality of his care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
8 others found this helpful
Helpful
Anna in Auburn, AL – Jun 30, 2016
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About Me

biography

Dr. Greg Gilbert, MD is a cosmetic medicine specialist in Opelika, AL and has over 35 years of experience in the medical field. He graduated from University of Alabama at Birmingham in 1986. He is affiliated with East Alabama Medical Center. He is accepting new patients and telehealth appointments.
  • Cosmetic Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Alabama At Birmingham

    Medical School, 1986
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

East Alabama Medical Center2000 Pepperell Pkwy Opelika, AL 36801
1

Affiliated Hospitals

  • East Alabama Medical Center

    2000 Pepperell Pkwy
    Opelika, AL 36801
    Recipient of 2
    hospital awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality