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Dr. Francisco Puentes, MD

Dr. Francisco Puentes, MD

Endocrinology, Diabetes & Metabolism*
30+ years of experience

Dr. Francisco Puentes, MD is a diabetes & metabolism endocrinologist in Cartersville, GA and has over 30 years of experience in the medical field. Dr. Puentes has extensive experience in Thyroid Disorders. He graduated from UNIVERSITY OF ZULIA / SCHOOL OF MEDICINE in 1990. He is affiliated with medical facilities such as Wellstar Paulding Medical Center and Piedmont Athens Regional Medical Center. He is accepting new patients and telehealth appointments.

4 Star Rating
Based on 77 reviews 4 Star Rating (77 reviews)

Practice

40 Fox Chase Cartersville, GA 30120
Telehealth available

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Hospital Highlight

Dr. Puentes is affiliated with Wellstar Paulding Medical Center Hiram, a highly rated hospital.

At a Glance

  • Area of Expertise
    Dr. Puentes specializes in the area of Diabetes, Metabolism & Endocrinology. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
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Dr. Puentes' Reviews

Likelihood to recommend Dr. Puentes

4.0
77 ratings, 39 with a written review
5 star
74%
74%
4 star
0%
0%
3 star
0%
0%
2 star
1%
1%
1 star
25%
25%

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Recommended
He really cares about his patients and shows you so much respect.Staff is awesome!!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Jun 29, 2024
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Excellent
Best Testosterone specialists in Atlanta! If you have Testosterone or Thyroid problems he is the doctor to see! His staff is very professional as well.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Jun 07, 2024
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Great Doctor!
Dr. Puentes is so gentle and cautious in the changes he makes in my doses. In the past, I had doctors that would strickly look at test results or sometimes go by how I felt and make changes accordingly. This often would cause my levels to go too high or too low. Neither of these extremes were good for me or my health. Dr. Puentes is the only doctor that I have been to that truly cares about his patients and trying to avoid this dosage adjustment yoyo. If you are looking for a endocrinologist that truly cares about your health and you getting and feeling better, he is the doctor for you.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
May 10, 2024
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I had an exceptional experience with Dr. Francisco Puentes, a bilingual Endocrinologist born in Colombia and raised in Venezuela. His decades of experience truly shinethrough in his practice. Dr. Puentes not only exudes kindness but also demonstrates an impressive depth of knowledge and professionalism. His bilingual proficiency adds an extra layer of accessibility for patients. l highly recommend Dr. Puentes to anyone seeking anEndocrinologist. His expertisecombined with his compassionate approach, creates a welcomingenvironment. If you're in search of a highly skilled and personable healthcare professional, look no further than Dr. Francisco Puentes
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Oliver Carvajal, AIM, BBA, LREA – Dec 17, 2023
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Excellent Endocrinologist! The staff is very professional.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
AM – Dec 11, 2023
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Rude front desk staff that provided incorrect information when I scheduled an initial appointment leading to Dr Puentes being highly agitated and argumentative at that visit. Failed to notify Medicare that I paid my deductible on my first visit, resulting in several bills from other physicians being mailed to me. It took multiple phone calls with Medicare, Humana, and the other providers to get to the bottom of this. Low and below they have owed me a refund for 4 months that will allegedly be mailed next week. I truly believe that if I had not questioned this, I would never have seen the refund. Why would I ever want to pay cash for a procedure when I have insurance?!?! This was offered as Dr Fuentes felt he was move qualified to perform the procedure. He definitely has a 'god' complex.
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
Helpful
Nov 01, 2023
I appreciate you taking the time to share your... Read More
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unpleasant
No explanations were provided. No questions were answered. Very irritable. Would not receive or send information to primary care doctor. There is a patient portal but it seems messages are not read. Answering machine messages were also ignored.
What went well
  • Appointment wasn't rushed
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
J. S. – Aug 02, 2023
As you know we don't use the portal for massages... Read More
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Nódulos tiroideos
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Jeanneth H – Jun 05, 2021
Dr. Puentes' Reply –
Thank you!
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I just moved to the Cartersville area and needed to consult a nearby endocrinologist in my BCBS network that I could trust and was comfortable with. I read through many websites recommended by Consumer Reports for the type of information that could help narrow my choices. Dr. Francisco Puentes stood out from other contenders. After emailing his practice setting out my needs, Dr. Puentes personally telephoned me to explain how he might serve me as a care giver and again following a second visit to confirm I received my lab reports, which he had emailed. Our visits have gone very well and will continue. I feel valued as a patient, and he is clearly engaged with my needs, asking good questions and sharing helpful information as to his analysis and considerations. I could see that he practiced according to best evidence rather than pressures from the medical industry. I feel satisfied that I have found a knowledgeable and caring doctor who sees every patient as unique. During my visits, I
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
J.A. – May 14, 2021
Dr. Puentes' Reply –
Thank you!
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I had a wonderful experience with Dr. Puentes. He really care so much about his patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Apr 08, 2021
Dr. Puentes' Reply –
Thank you!
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Voy a consulta con el Dr Puentes desde hace dos años, dedica el tiempo suficiente en su consultorio, muy acertado con en el diagnostico, !!Excelente!! -I have been consulting with Dr. Puentes for two years, he spends enough time in his office, very successful with the diagnosis, !! Excellent !!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Andres R – Feb 15, 2021
Dr. Puentes' Reply –
Thank you!
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Excelente docto recomendado 100%
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
GINA Marcela ROJAS – Jan 14, 2021
Dr. Puentes' Reply –
Thank you!
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Dr Puentes is the best Doctor I’ve ever seen for my type 1 Diabetes. He really cares about the individual and is passionate with the work he does. If you’re looking for a doctor.. I highly recommend him. You will not regret
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Deanna – Dec 03, 2020
Dr. Puentes' Reply –
Thank you!
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Dr. Puentes is absolutely awesome! He has been my doctor since I had Thyroid Papillary Cancer and has made the process as smooth as it could be. He has always been quick to return my calls when I have a question over my medication and always open to questions. He is very professional and knows what he is talking about. I would absolutely reccommend him to others.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Nancy Reyes – Nov 17, 2020
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Dr. Puentes is an excellent professional! He understands your needs and try to find the best way to resolve it.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Nov 13, 2020
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Exelente Médico y ser humano.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
4 others found this helpful
Helpful
Nov 13, 2020
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Dr. Puentes is fabulous. He cares about his patients and takes the time to look at their "whole" health, not just his specialty. Because he this all my health issues are under better control. I was extremely disappointed that he moved from Marietta, but I'll gladly go to Cartersville to keep this amazing doctor!
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Jeannie – Sep 23, 2020
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I am very thankful with Dr Puentes, he is a great doctor and he is a great person, he made my thyroid biopsy painless. Dr Puentes takes his time to explain what happen, and he will to do ensure you get the best care. He has a wonderful nurse Martha. Thanks Dr Puentes and all people that work with him. They helped me to feel well while the procedure. Thanks Dr Francisco Puentes. You are the best
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Jaira Arizaleta – Jul 03, 2020
Thank you for your review Mrs. Arizaleta, I will... Read More
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Great Doctor!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Mar 18, 2020
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Doctor Puentes genuinly cares about my health and tries to save me money whenever he can
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Jason Wallace – Jan 09, 2020
Thank you for your review Mr. Wallace, I will be... Read More
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About Me

biography

Dr. Francisco Puentes, MD is a diabetes & metabolism endocrinologist in Cartersville, GA and has over 30 years of experience in the medical field. Dr. Puentes has extensive experience in Thyroid Disorders. He graduated from UNIVERSITY OF ZULIA...read more
  • Endocrinology, Diabetes & Metabolism

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Georgia Regents University/ghsu / Mcg

    Fellowship Hospital, 2004
  • Medical College Of Georgia Hospital And Clinic

    Residency Hospital, 2002
  • Georgia Regents University/ghsu / Mcg

    Internship Hospital, 2000
  • University Of Zulia / School Of Medicine

    Residency Hospital, 1997
  • University Of Zulia / School Of Medicine

    Internship Hospital, 1995
  • University Hospital-research Fellowship

    1993
  • University Of Zulia / School Of Medicine

    Medical School, 1990
American Board of Medical Specialties®
American Board of Internal Medicine®
Diabetes, Metabolism & Endocrinology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Practice

Kennestone Heart Physicians Group PC40 Fox Chase Cartersville, GA 30120
1
  • Call
  • Fax
  • Hours
    • Mon: closed
    • Tue: 8:00am - 5:00pm
    • Wed: 8:00am - 5:00pm
    • Thu: 8:00am - 5:00pm
    • Fri: closed
    • Sat: 10:00am - 2:00pm
    • Sun: closed
  • Directions
Wellstar Medical Specialist 2LLC55 Whitcher St NE Ste 400 Marietta, GA 30060
2

Practice

Wellstar Medical Specialists625 Church St NE Marietta, GA 30060
3

Affiliated Hospitals

  • Wellstar Paulding Medical Center

    2518 Jimmy Lee Smith Pkwy
    Hiram, GA 30141
    Recipient of 6
    hospital awards

    Patient Safety Excellence Award™ (2025)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home

    3% lower than the national average

    78%
    Patients said that nurses always listened to them and explained things well
    View all patient feedback
  • Piedmont Hospital

    1968 Peachtree Rd NW
    Atlanta, GA 30309
    Recipient of 30
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
  • Piedmont Athens Regional Medical Center

    1199 Prince Ave
    Athens, GA 30606
    Recipient of 15
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    America's 250 Best Hospitals Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality