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Dr. Eaton Chen, MD

Dr. Eaton Chen, MD

Otolaryngology-Head and Neck Surgery*
40+ years of experience

Dr. Eaton Chen, MD is an otolaryngology-head and neck surgery specialist in New Haven, CT and has over 40 years of experience in the medical field. He graduated from Kaohsiung (Takau) Medical College in 1982. He is affiliated with medical facilities such as Hartford Hospital and The Hospital of Central Connecticut at New Britain General Campus. He is accepting new patients.

2.3 Star Rating
Based on 19 reviews 2.3 Star Rating (19 reviews)

Practice

1 Long Wharf Dr Ste 302 New Haven, CT 06511
(203) 776-7741

At a Glance

  • Areas of Expertise
    Dr. Chen specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. • See board certifications
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. • See hospitals
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Dr. Chen's Reviews

Likelihood to recommend Dr. Chen

2.3
19 ratings, 11 with a written review
5 star
26%
26%
4 star
5%
5%
3 star
5%
5%
2 star
0%
0%
1 star
63%
63%

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I like Dr. Chen and he gets to the point without p
Doctor Chen takes his practice very seriously. He has been a doctor for many years which means he had many years of practice and experience which is important to me.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Vi – Jan 16, 2025
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Bad Bedside Manner
I went to Dr Chen because I have a growth in my tongue and did not know what it was. Before he took a biopsy, he looked at it and said "You Have Cancer" he scared me to death a d said I would have to have part of my tongue removed. Went back a week later and he walked in and asked me for the biopsy results, I said I did not have them. He should have gotten the results before he saw me. He then came back and told me I did not have cancer and to go to a dentist, He said to back in 2 months and I told the girls at the desk, I would not come back to see him.
What went well
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Susan – Jan 01, 2023
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Absolute worst experience I’ve ever had with a medical professional. He was rude to the point that I was almost in tears. Gave no helpful advice and immediately shut down any ideas I had. He ended the appointment telling me that he didn’t know what was causing my ear pain and to go get another opinion somewhere else.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Dec 31, 2020
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Awful. Horrible bedside manner and He wouldn't mind or be offended if I got a second opinion!!! This practice is a joke, be warned and stay far away.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
May 09, 2019
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Wonderful this Dr. saved my life Carol Fredericks
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 26, 2019
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Awful. Horrible bedside manner and basically told me that every doctor I have ever seen was wrong about me having sinus infections and that my problem is more likely dry air. Because dry air can apparently cause yellow/green mucus that lasts for weeks and doesn’t go away until a long course of antibiotics and every doctor I have ever seen who has diagnosed me with a sinus infection was wrong.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jess in Milford, CT – Jan 23, 2019
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If there was less than one star... Absolutely horrible experience. Imcompetent staff. Antiquated system. Dr. Chen has horrible communication. Worst doctors experience of my life. I spent 10 months and 10's of thousands of dollars for absolutely no improvement. Dr Chan's response? He wouldn't mind or be offended if I got a second opinion!!! This practice is a joke, be warned and stay far away.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Bryan Joy in MIDDLEFIELD – Oct 14, 2017
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I am very pleased with Doctor, Chen. He always friendly and explains his process. I highly recommend him without reservation.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Nick M in Milford, CT – Sep 05, 2017
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This practice is awful. The administrative and support staff all look like they just rolled out of bed, are hung over, and would rather be anywhere else in the world but there. Rude, monotone, no personalities- they are like zombie robots. I saw Dr. Chen who was somewhat less than helpful. It seemed like he couldn't care less if I got better or not. The billing department is incompetent at best, trying to resolve an issue with them is near impossible & extremely aggravating. Would not recommend.
What went well
No results
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
6 others found this helpful
Helpful
Milford, CT – Oct 21, 2016
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Dr. is well-versed in his field; HOWEVER, he does not have nurses, so when you have a question or a problem, you cannot get help. Additionally, the office staff both in Milford and New Haven are TERRIBLE: they cut you off when you speak on the phone; they are curt and rude with you at the office(s); they have lost my paperwork-TWICE-and act like it is my fault. It is a poorly run machine that is giving a good doctor a bad name. I do not feel safe leaving my health in the care of this practice.
What went well
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
8 others found this helpful
Helpful
Milford, CT – Jul 14, 2016
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Waited an hour in office packed full of sick people. Dr. Chen was the only doctor in so all of these people were there for him. Not one staff member apologized for him being so behind or anything. Once I was in his office he began to examine me without gloves he used his thumb on both nostrils and had me breathe in and blow out. Meanwhile, he just used the computer that the staff member just informed me that she was not feeling well. he did not give me a comfortable feeling & hygiene was issue
What went well
  • Staff friendliness
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
10 others found this helpful
Helpful
Jan 21, 2016
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Know Before You Go

About Me

biography

Dr. Eaton Chen, MD is an otolaryngology-head and neck surgery specialist in New Haven, CT and has over 40 years of experience in the medical field. He graduated from Kaohsiung (Takau) Medical College in 1982. He is affiliated with medical facilities...read more

  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Kaohsiung (takau) Medical College

    Medical School, 1982
American Board of Medical Specialties®
American Board of Otolaryngology
- 
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

  • English

  • Chinese

Focus on Nasal Polyps

Locations

Practice

Maria Byrne MD LLC1 Long Wharf Dr Ste 302 New Haven, CT 06511
1
Quest Diagnostics LLC233 Broad St Milford, CT 06460
2
Office299 Washington Ave Ste 1 Hamden, CT 06518
3
Dworkin & Stein Dental Group PC497 Main St Ansonia, CT 06401
4

Affiliated Hospitals

  • Yale New Haven Hospital

    20 York St
    New Haven, CT 06510
    Recipient of 6
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback

  • Griffin Hospital

    130 Division St
    Derby, CT 06418
    Recipient of 1
    hospital award

    Outstanding Patient Experience Award™ (2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    76%
    Patients said that nurses always listened to them and explained things well

    1% higher than the national average

    View all patient feedback

  • Hartford Hospital

    80 Seymour St
    Hartford, CT 06102
    Recipient of 29
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    Surgical Care Excellence Award™ (2025)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality