Dr. Donald Lum, MD
Gastroenterology*
Dr. Donald Lum, MD is a gastroenterologist in Happy Valley, OR. He is affiliated with Providence Portland Medical Center. He is accepting new patients and telehealth appointments.
4 Star Rating
Based on 20 reviews 4 Star Rating (20 reviews)
Practice
9300 SE 91st Ave Happy Valley, OR 97086Telehealth available
Make an Appointment
Hospital Highlight
Dr. Lum is affiliated with Providence Portland Medical Center Portland, a highly rated and top awarded hospital for gastroenterology.
Dr. Lum is a Healthgrades Choice provider in Gastroenterology
The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology
- Above average experience
- Good hospital quality
- Good patient ratings
- No healthcare sanctions
- Area of Expertise
- Explains Conditions Well
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Good Communication
ADVERTISEMENT
Save up to 80% on prescriptions
Compare real-time drug prices at local pharmacies and save big with the Optum Perks app.
Compare real-time drug prices at local pharmacies and save big with the Optum Perks app.
Optum Perks and Healthgrades are subsidiaries of RVO Health.
Experience Check
Search for experience in a specific area
Insurance Check
Search for your insurance carrier and choose your plan type
Dr. Lum's Reviews
Likelihood to recommend Dr. Lum
4.0
20 ratings, 17 with a written review
| 5 star | 75% | 75% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 25% | 25% |
Your trust is our top concern.
We strive to keep reviews honest, trustworthy, and fair.Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.
We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.
Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.
All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.
Colonoscopy
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Dec 20, 2023
Post a ResponseAre you Dr. Lum?
The best Doctor!
What went well
No results
What could be improved
No results
Helpful
Jun 28, 2023
Post a ResponseAre you Dr. Lum?
Quality Care When Caution Needed
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Larry – Mar 04, 2023
Post a ResponseAre you Dr. Lum?
Very professional
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
DS – Oct 11, 2022
Post a ResponseAre you Dr. Lum?
Great doctor. Very knowledgeable and professional
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Karl – Jun 28, 2022
Post a ResponseAre you Dr. Lum?
I came in for a consultation for a colonoscopy and Dr Lum started lecturing me about vaccines! That is something that I discuss with my primary care physician. He was rude and arrogant. I wanted to bolt from the office. This guy is an ego maniac, not interested in the patirnt but in listening to his own voice. Stay away!
What went well
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't trust the provider's decisions
Helpful
SM – Jul 10, 2021
We are disappointed to learn of your experience... Read More
Post a ResponseAre you Dr. Lum?
The facility is run with expertise and precision, and at no time do you feel ignored or less than their first priority. Dr. Lum is amazing. He takes the time to listen to your concerns, and gives you answers that are thoughtful and to the point. With that said, you would expect a sterile experience, but to the contrary, you are always treated with compassion and respect. I would recommend this clinic and its staff to anyone needing help with their GI issues.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Oren – Jul 02, 2021
Post a ResponseAre you Dr. Lum?
After several meetings over the years Dr Lum continues to impress me.
Communicates very well
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
May 09, 2021
Post a ResponseAre you Dr. Lum?
Dr. Lum was the most dismissive, cruel Doctor I have ever worked with, and I have worked with alot. Though my condition is rare, he took no time to understand it nor try to treat it. I give this Doctor zero stars. Zero. Worst Doctor ever
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
Feb 19, 2021
Hello, we're concerned about your recent... Read More
Post a ResponseAre you Dr. Lum?
Dr. Lum is an outstanding gastroenterologist. He is compassionate, knowledgeable and a competent practitioner. I have had 2 procedures performed at his clinic with outstanding results.
One characteristic that stands out is his receptiveness to patient input and willingness to listen to science related to your condition. Three years ago I had Small Intestinal Bacterial Overgrowth (SIBO) and his attentiveness to my symptoms and input resulted in selection of appropriate therapy and recovery.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
David Vistica Ph.D – Feb 11, 2021
Post a ResponseAre you Dr. Lum?
I specifically asked for Dr Lum, based on my experience with him a few years ago. He had was great in telling me what I needed to know and inspired confidence in me that he was careful and concerned. He was the same this time. If I again needed this type of care, I would certainly choose him.
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Aug 14, 2020
Post a ResponseAre you Dr. Lum?
Dr. Lum has been my provider for 12+ years. He is very knowledgeable with the most up-to-date treatment and medications, he is a good listener, communicator and has a wonderful bedside manner. I feel very fortunate to have him as my provider and know that if an urgent situation came to light he would make his patients a priority.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
May 27, 2020
Post a ResponseAre you Dr. Lum?
I really appreciate Dr. Lum's bedside manner. He is very welcoming and remembers me although I only see him every three years. He has a good sense of humor and always listens to what I have to say. I think he is one of my favorite doctors. I also like to hear about his family. He us very personable. I don't know about you but when I have to go to him it's usually because I'm going to need a procedure. He does a great job explaining details to me and I feel he takes good care of my needs.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
sylvia harold – May 26, 2020
Post a ResponseAre you Dr. Lum?
He ended 12 months of misery for me by prescribing the correct medication that my PCP had completely ignored!! Im very happy to have found Dr Lum.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Patrick A – Mar 06, 2020
Post a ResponseAre you Dr. Lum?
I have IBS-C and GERD that started when I was prescribed four different psychiatric medications at once. My psychiatrist feels that my symptoms are medication-related, but Dr. Lum does not, and he has not done an ROI with my psychiatrist's office. He is dismissive, interrupts me when I am explaining my symptoms, and does not seem to believe that I have GERD, despite what several other healthcare professionals have told me.
What went well
No results
What could be improved
No results
7 others found this helpful
Helpful
Apr 05, 2019
Hello, thank you for leaving us feedback. We are... Read More
Post a ResponseAre you Dr. Lum?
I had seen Dr Lum several times regarding a very serious case of constipation. After really no answers and no investigation as to why , I found out in 2016 that I had SIBO . When I informed him of this , he stated " I thought that might be the problem " . It was another Dr that found this out not him . Since then I finally found another Gastro Dr that deals with motility problems. I'm undergoing proper testing now , after dealing with this issue since 2015 . He FAILED me big time.
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
- Appointment wasn't rushed
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
marie lauterbach in welches, OR – Oct 23, 2018
Hi Marie, we regret to hear that your experience... Read More
Post a ResponseAre you Dr. Lum?
I’ve had several appointments with Dr Lum as well as preventative procedures. At each one I was treated with respect, listened to & my issues were addressed. I have always felt well taken care of by Dr Lum. He is one of the most compassionate doctors I have had. He shows concern, does not rush through appointments, explains everything so it’s easy to understand & in my case got to the bottom of my problem so I knew what was wrong and what to do to treat it. Dr Lum is the very best in my opinion!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
6 others found this helpful
Helpful
Cynthia E. in Portland , Oregon – Mar 26, 2018
Post a ResponseAre you Dr. Lum?
Leave a review
How was your experience with Dr. Lum?Overall Patient Satisfaction
20responses
Likelihood of recommending Dr. Lum to family and friends is 4 out of 5
About Me
care philosophy
I believe communication between physician and patient is very important for the delivery of excellent health care. I want patients to be actively involved in the decision making for their own health care. I also feel patients should embrace preventative medicine and be pro-active in their health care decision making.biography
Dr. Lum graduated from the University of California at Davis. He completed his internship and residency at Oregon Health & Science University (OHSU) and later became Chief Resident for the Department of Medicine at OHSU. Dr. Lum completed a fellowship...read moreGastroenterology
Internal Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
University Of California-san Francisco
Fellowship HospitalOregon Health & Science University
Residency HospitalOregon Health Science
Residency HospitalOregon Health & Science University
Internship HospitalOregon Health Sci
Internship HospitalUniversity Of California
Medical School
American Board of Medical Specialties®
American Board of Internal Medicine®
-
Gastroenterology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
Learn more about medical license public record checkEnglish
German
Spanish
Focus on IBD
Locations
Practice
- Call
- Fax
- Hours
- Mon: 8:00am - 5:00pm
- Tue: 8:00am - 5:00pm
- Wed: 8:00am - 5:00pm
- Thu: 8:00am - 5:00pm
- Fri: 8:00am - 5:00pm
- Sat: 12:00am - 12:00am
- Sun: 12:00am - 12:00am
- Directions
Practice
Affiliated Hospitals
- Recipient of 8
hospital awardsGastrointestinal Surgery Excellence Award™ (2023)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
View all awardsOutstanding Patient Experience Award™ (2023, 2022)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
View all patient feedbackHow patients felt about the care they received at this hospital.
88%Patients said they were given information about recovering at home4% higher than the national average
81%Patients said that doctors always listened to them and explained things well5% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
Compare Providers
Providers shown based on Dr. Lum's location and specialty. Show more Gastroenterologists.