Dr. Cornelia Agent, MD

Our Family has been seeing Dr. Agent since she started at this location. Today my mother wanted to leave the Dr a message which the staff refused to take the message as Dr. Agent was in clinic. The staff was simply put very rude to my mother. It is a shame when you need your PCP and the office staff makes you feel this way.

DR AGENT is a very good DR. She is a good listener & very good at troubleshooting problems. Which is why I called today. Her office staff however is RUDE and seemed less helpful to help a patient with questions. I called to see if Dr Agent takes patients without insurance as I lost my job & have no insurance but she has my health history & has seen me for years. They looked at my records & said u have not been here for 2 years & because of that I could not be seen. I advised I called to see if she sees patients wo insurance & its only been 1 yr & 9 months since I seen her because I went before my insurance dropped. She promptly told me that they were under staffed? Who asked that A & B NOT my problem/concern C does Dr Agent see patients that does not have insurance? I still do not know the answer. To sum up DR GOOD office staff POOR & understaffed as I was told today. MIGHT I SUGGEST A CUSTOMER SERVICE COURSE FOR OFFICE STAFF? Poor listening skills is why you are losing clients.

I've been with Dr. Agent for years and I think she is great. She listens to you She takes time with you and so does her PA Eileen. They are both very good.

My experience with Dr. Agent has been since 1993 and she and her staff are very efficient. She has always made accurate diagnosis and the right meds to get me well. If she doesn't know, she'll tell you she doesn't and recommend a physician that will. At this time, I live over an hour from Alvin, but changing doctors is not an option for me. I am having to change insurance at this time because Blue Cross Blue Shield has changed my private insurance from the PPO to HMO. Not gonna work.

Very good listener