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Dr. Charles Syms, MD

Dr. Charles Syms, MD

Neurotology*

Dr. Charles Syms, MD is an otologist neurotologist in Boerne, TX. He is affiliated with University Hospital. He is accepting new patients and telehealth appointments.

2.7 Star Rating
Based on 30 reviews 2.7 Star Rating (30 reviews)

Practice

34910 Interstate 10 W Boerne, TX 78006
Telehealth available

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At a Glance

  • Area of Expertise
    Dr. Syms specializes in the area of Otolaryngology-Head and Neck Surgery. See board certifications
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Highly Recommended Hospital
    Patients recommend this hospital to family and friends. See hospitals
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Dr. Syms' Reviews

Likelihood to recommend Dr. Syms

2.7
30 ratings, 13 with a written review
5 star
37%
37%
4 star
3%
3%
3 star
3%
3%
2 star
7%
7%
1 star
50%
50%

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The visit went good. He’s very amiable and noble with lots of patience to understand. He is the Texas Super Doctor! Thank you, Dr. Syms Hope looking forward soon. ??
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Esther Quintero – Sep 17, 2020
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I have been going to him off and on for many years and every time I leave feeling disgusted. He is pretty flippant, and has a very high self image. ????. He has never apologized for my “always” long wait time in his office. The last visit I arrived 15 minutes before my appointment time which was at 10:30 am. At 12:00 noon, I still had not been seen. The waiting room was full which tells me he is more motivated in seeing a higher number of patients than being more patient-oriented. I decided I need a change to a doctor who will be more patient oriented than one who is more interested in padding his pocketbook.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
TX – Oct 25, 2019
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If you want to get better quickly....don't go here! Unless you like waiting months for tests results. Waiting for and then picking up your own referrals for treatment because they can't seem to forward them. It took 8 weeks for testing...following up....referral to PT for treatment. When I should have had treatment immediately for my condition. I'm hoping the delay hasn't caused too much permanent damage. This place is a JOKE!!!!!!! It makes me sick, why oh why did I go here? Please Please stay away!
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Aug 10, 2019
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I have been going to Syms office since 2015 only saw him 2 times. I have fluid, ringing in my ears, loss balance, loss of hearing. I just saw a PA the rest of the time. When I went in April 2019 I asked the PA if they could help and he said no he told me to use nose spray!
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Jul 21, 2019
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I have received decent care from Dr. Syms. I would like to highlight that this practice has an unadvertised rule that they will not transfer you among doctors. While a bit draconian, it is what it is. HOWEVER, that rule is not presented to incoming patients. In my case, I was referred to Dr. King, who had a long waiting list. I elected to see another Syms in the meantime. Now, I cannot see Dr. King for even a 15 minute consultation, unless I 'disenroll' by waiting 3 years.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
Andrew H in San Antonio, TX – Dec 04, 2018
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Misdiagnosed benign positional vertigo and then perforated my round window (causing permanent deafness in my right ear) while performing an unnecessary procedure.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Norman Kalmin, MD in Atlanta, GA – Jun 26, 2018
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Only doctor I trust with my ear.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
ROUND ROCK – Apr 24, 2018
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I have been seeing Dr. Syms for close to 16 years and have seen his office move and expand. What he has done for my ears has been nothing short of a miracle.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
San Antonio, TX – Aug 04, 2017
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Dr. Syms is a very caring and attentive doctor. He is thorough in explaining what could possibly be going on with me and took the time to actually explain my options.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
3 others found this helpful
Helpful
Laura Lemieux in San Antonio, TX – Apr 05, 2017
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I will never recommend Dr. Syms to anyone. He is the worst doctor. His bedside manners are horrible. He has damaged my ear. I went to him to have my ears checked. To get tested he took wax out with some type of powered tool. He was such in a hurry to do it that he was dropping his tools. It was so loud that the nurse walked in to ask if he was ok. Since then I have developed tinnitus. I left several messages and no one has called me back. I do not recommend Charles Syms.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
12 others found this helpful
Helpful
Houston, TX – Jan 20, 2017
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I stopped using Dr Syms in 2014 because his physician assistant and the telephone operator would not let me see Dr Syms, on several occasions. On one of my visits, I had a serious ear infection, the physician assistant prescribed a syringe for me to clean out my ear, then I blew a hole in my ear membrane.
What went well
  • Office environment
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
7 others found this helpful
Helpful
Rudy Neira in San Antonio, TX – Jan 06, 2017
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Nice, but seems irritated spending time with you answering questions. sorry it may be boring for you, but I'm going through a bewildering new normal for me and I want reassurance, information, empathy and some idea of what may be in store for me for the weeks, months, ahead. Scheduling is terrible, paid parking, even though it's out at the far end of the medical center where you're not really having to compete for space. What I really liked was the audiologist staff; they're awesome
What went well
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
10 others found this helpful
Helpful
San Antonio, TX – Oct 04, 2016
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Appears medically competent and has high esteem of himself. Virtually no return calls made to me over many attempts. On one appt I arrived on time for an early afternoon appt when I would be his first patient. He was 45 minutes late. Another appt he cancelled and staff lied about reason. Later staff admitted he needed that time to deal with medical students. Would not recommend him.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
18 others found this helpful
Helpful
San Marcos, Tx – Jul 19, 2016
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About Me

biography

Dr. Charles Syms, MD is an otologist neurotologist in Boerne, TX. He is affiliated with University Hospital. He is accepting new patients and telehealth appointments.
  • Neurotology

  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • House Ear Clin

    Fellowship Hospital, 1995
  • Wilfred Hall Usaf Medical Center

    Residency Hospital, 1992
  • Presby Medical Center

    Internship Hospital, 1986
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Office34910 Interstate 10 W Boerne, TX 78006
1

Affiliated Hospitals

  • University Hospital

    4502 Medical Dr
    San Antonio, TX 78229

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality