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Dr. Cathy Castillo, MD

Dr. Cathy Castillo, MD

Family Medicine*
20+ years of experience

Dr. Cathy Castillo, MD is a family medicine physician in Pflugerville, TX and has over 20 years of experience in the medical field. She graduated from University of Texas Health Sciences Center at Houston McGovern Medical School in 2000. She is affiliated with medical facilities Ascension Seton Medical Center Austin and St. David's Round Rock Medical Center. She is accepting new patients and telehealth appointments.

3.3 Star Rating
Based on 29 reviews 3.3 Star Rating (29 reviews)

Practice

15803 Windermere Dr Ste 102 Pflugerville, TX 78660
Telehealth available

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Dr. Castillo's Reviews

Likelihood to recommend Dr. Castillo

3.3
29 ratings, 11 with a written review
5 star
52%
52%
4 star
0%
0%
3 star
7%
7%
2 star
10%
10%
1 star
31%
31%

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She LISTENS!
I'm in my 70's and I've had a lifetime of doctors. Dr. C is the best. She cares and she makes time for you. Her staff is professional and courteous. I've never had an issue with her office, they respond to requests and I have no problems getting Rx refilled.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gwen – Jan 05, 2025
Gwen, thank you for giving Dr. Castillo the... Read More
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Concerned
She seemed more concerned about the coding of the appointment than about my health. Refused to listen to all my health concerns. She asked me to make another appointment instead.
What went well
  • Appointment scheduling
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
2 others found this helpful
Helpful
Oct 27, 2023
The doctors and staff at ARC are very sorry to... Read More
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When you can get through the inconvenience of using the phone to book an appointment, or through the maze of information requested to make an appointment, Dr. Castillo is fantastic. She’s been our family doctor for twelve years, and we trust her completely.
What went well
  • Office environment
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Difficult to schedule appointment
Helpful
P, Sullivan – Jul 14, 2022
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Cathy was great. Called her for a phone check-in and she answered all my questions thoroughly and helped put me at ease.
What went well
  • Listened & answered questions
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Jul 31, 2021
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Dr Castillo has been my family physician since moving to this area. She is knowledgeable, professional and compassionate. Dr Castillo is never too busy to listen and take seriously any concerns whether medical or emotional. I truly appreciate her and highly recommend her as a PCP.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
May 01, 2019
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Just the best doctor I’ve Ever had!!! She attends to everything!! How you’re feeling emotionally-not just physically. Dr. Castillo really listens to what you have to say!!! Plus-she gives the best hugs!!! I trust her so much!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Joyce Tiner in Round Rock , TX – Mar 07, 2019
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My doctor was unavailable so I saw her. What a big mistake. She lacked compassion. She was very rude and focused on the computer instead of listening. Was rushing to go to the next patient.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
TX – Feb 12, 2019
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I have been a patient since this location moved to Hutto. Years later, I have moved to NY and AL for business. Each year, around Thanksgiving, I come back home to Hutto for the holidays and always book an appointment. Best guidance and honesty that I have ever had. Still my Doc, many years and states later. Thanks you, Dr C.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Kristy Allen in Huntsville, AL – Jan 06, 2019
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I've seen her for several years and love her. Straightforward and to the point. Very kind, easy to speak too.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 27, 2018
Hello, Thanks for sharing your experience... Read More
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love her! she is super compassionate, & takes time to listen. never feel rushed with her, even though she is always busy. shes great with messaging thru "my chart" & following up
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
jeanne castiglia in hutto, tx – Feb 08, 2017
Hello Jeanne, Thank you so much for taking the... Read More
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Not very sympathetic to patient concerns, required a redundant return to office for minor refill of medication, little bedside manner
What went well
  • Office environment
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
12 others found this helpful
Helpful
Hutto, TX – Mar 29, 2016
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About Me

biography

Dr. Cathy Castillo, MD is a family medicine physician in Pflugerville, TX and has over 20 years of experience in the medical field. She graduated from University of Texas Health Sciences Center at Houston McGovern Medical School in 2000. She is...read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Texas Health Sciences Center At Houston Mcgovern Medical School

    Medical School, 2000
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Austin Regional Clinic PA15803 Windermere Dr Ste 102 Pflugerville, TX 78660
1

Practice

Austin Regional Clinic PA6835 Austin Center Blvd Austin, TX 78731
2

Practice

Austin Regional Clinic PA2100 Autumn Slate Dr Ste 150 Pflugerville, TX 78660
3

Practice

Austin Regional Clinic PA151 Exchange Blvd Ste 500 Hutto, TX 78634
4