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Dr. Bruce Mertz, MD

Dr. Bruce Mertz, MD

Family Medicine*

Dr. Bruce Mertz, MD is a family medicine physician in Cleburne, TX. He is accepting new patients and telehealth appointments.

4.5 Star Rating
Based on 51 reviews 4.5 Star Rating (51 reviews)

Practice

203 Walls Dr Ste 204 Cleburne, TX 76033
Telehealth available

At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
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Dr. Mertz's Reviews

Likelihood to recommend Dr. Mertz

4.5
51 ratings, 36 with a written review
5 star
80%
80%
4 star
6%
6%
3 star
2%
2%
2 star
2%
2%
1 star
10%
10%

Your trust is our top concern.

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Impersonal
I hate to put a negative review but Dr. Mertz was very impersonal, disinterested and was quick to end our visit. I was new to the area and a first time patient and he said about 15 words during our visit. Never inquired intentionally about what brought me in or discussed my medical history with me and sadly didn’t seem to care. He might be alright for some but if your looking for an intentional doctor that seeks to treat with care/compassion he may not be the one. Rather cold, to the point and that he’d rather not be there.
What went well
  • Office environment
  • Staff friendliness
What could be improved
No results
5 others found this helpful
Helpful
Ash – May 10, 2022
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He’s not horrible.. He’s had some redeeming moments in the time he has been my PCP. He has a very flat personality, and can be blunt without actually processing how he’ll come across to his patients. I am an RN with a lot of medical and health literacy. When I question things at a higher level, he gets irritated, it’s almost as though the extra time to answer my questions is throwing him off his groove and he needs order and consistency. Rigid thinker.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
4 others found this helpful
Helpful
Sep 25, 2021
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Dr Mertz is a straight shooter. He is always looking out for not just problems that arise, but also; my overall health. His biggest asset is his accessibility. He has always answered, usually via the health portal, all of my questions and concerns promptly. I recommend him highly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Bob Hadden – Jun 18, 2020
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Very professional and informative.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 31, 2020
Thank you for your positive feedback! We... Read More
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From entering the office, to seeing the dr, to checking out, each person I encounter is personal, professional, knowledgeable, and makes me feel confident in the abilities of this office.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Brenda – Mar 28, 2020
Dr. Mertz's Reply –
Thank you for your positive feedback!
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Didn’t have to wait long & office was kept nicely & cleaned. Dr. Mertz was attentive & genuinely caring. He was thorough on feedback as well. Nurse was also nice.
What went well
No results
What could be improved
No results
Helpful
Mar 10, 2020
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I had a good visit with Dr. Mertz Feb. 5th. He keeps the visit short while at the same time he advises me of the most important things I can currently do for my own optimal health. He will next be expediting the scheduling of my annual mammogram and my needed colonoscopy.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Didn't explain conditions well
1 other person found this helpful
Helpful
Loyce Woods – Feb 11, 2020
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First-time patient, very impressed. Office staff well organized, very informative and surprisingly, very short wait-time. It became quite obvious this is a medical health center that really cares about patient care. I have seen numerous doctors over the years but after my first meeting with Dr. Mertz I know my health care is in great hands.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jerry Kurbatoff – Feb 04, 2020
Our practice aims to deliver the highest quality... Read More
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Got us to specialist quickly!
What went well
No results
What could be improved
No results
Helpful
Jan 24, 2020
Thank you for the positive feedback! We love... Read More
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Dr. Mertz was very professional and diagnosed my illness very quickly and thoroughly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jeff Osborn – Jan 15, 2020
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Very professional. Had all of my needs met.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jan 14, 2020
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Dr. Mertz is excellent, very personable, and takes time answering your questions and concerns. His nurse Rachael also helps you relax and feel comfortable. I would definately recommend him to family and friends. Bud Terrell
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Bud Terrell in Rockport (winter) B.C. (Summer), WA – Nov 26, 2019
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Caring, careful, knowledgeable, and willing to answer questions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ron Clark – Nov 20, 2019
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I had a very pleasant experience as a new patient seeing a new doctor. Dr. Mertz took time with me, listening to me, and explaining each step we are going to do for my care. I didn't feel rushed through at all and felt compassion as well as professionalism from him.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Oct 29, 2019
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Excellent doctor. So caring and genuine. Very thorough, and insightful. Thank you Dr. Mertz.
What went well
  • Office environment
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Didn't listen or answer questions
1 other person found this helpful
Helpful
Joe Martinez Jr. – Oct 13, 2019
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Great first visit to my new Primary Care Provider! Facilities are clean, neat and well-lighted. The "out-front" staff was professional AND friendly. Minimal waiting. Visit with Dr. Mertz was very encouraging. Easy to talk to - a Great listener. I felt totally confident in his recommendations. I hope he doesn't retire soon!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Larry Cook – Oct 13, 2019
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Dr. Mertz is terrific. He takes the time to listen to my concerns and responds in a way that is both logical and understandable. He lays out the preferred course of action while taking into account my preferences. I wish all doctors were this approachable!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 11, 2019
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He's cold & rude most of the time. Doesn't spend much time with patients, although has no problem keeping us waiting.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
Kathy – Sep 13, 2019
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Excellent Doctor, Excellent Staff, Great organization
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Aug 25, 2019
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Dr. Mertz listens and is kind and compassionate! I would definitely recommend Dr. Mertz.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Jul 30, 2019
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About Me

care philosophy

Helping the patient control chronic conditions and preventive care.

biography

This physician is accepting telehealth visits. Dr. Mertz has practiced medicine for over 36 years. He participates in mission trips to provide medical care to people with little to no access to doctors.
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • John Peter Smith Hospital

    Residency Hospital
  • University Of Texas Health Science Center At San Antonio

    Medical School
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Practice

Texas Health Heart & Vascular Specialists203 Walls Dr Ste 204 Cleburne, TX 76033
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