Dr. Alexia Koudellou, MD

I have been a pt of Dr. Koudellou for years. She is one of the best doctors I have ever encountered. Her staff has always been very accommodating, friendly and professional. Dr. Koudellou takes her time, answers all questions throughly and truly cares about your concerns. Her bedside manner is impeccable! I know I am in the best hands possible going into the procedure room and she always comes to my bedside after the procedure and explains her findings and recommendations. She is simply the best!!!

I have been a patient of Dr. Koudellou's for several years. The first few years were good until I and a family member had to have a procedure. My family member's experience was that his appointment time was changed but Dr. Koudellou's office never notified him. We were at the hospital 2 hours too early. The Dr. knew the appointment had been changed but the patient did not. My last appointment with Dr. Koudellou consisted of her explaining her computer system to me. I was the one who pointed our the medical procedures that I needed. On the day of my medical procedures Dr. Koudellou was late and she never spoke to me after the procedures to let me know how things went. The paper she wrote up that the nurse gave me was illegible. I had no idea of what transpired or if I had a problem. In addition, I was never called after the procedures to see how I was doing. And I did have some issues. When I called the office to speak to the Dr. I was told she was not in.

Worst experience from any Dr office. Had a visit in June 2021, was asked to call in 2 weeks if no improvement. Called every week for over 4 months with no answer. Gave up. My meds ran out and my pharmacy has not been able to get in touch with the office either. Finally get through and set up an appointment. When get there I'm told Dr didn't come in and someone should have called me. Set up new visit for a few days later. Get a call late on a Friday hile I'm driving that they need me to do a televisit instead and said they'd email the link. Never got a link for my Monday appointment and they were closed by the time I got home. No link or ability to contact all weekend. No answer at the office Monday morning. Couldn't join the visit. Got a call 3 hours after my appointment asking if I had trouble joining the call. I said wasnt given a link and person argued with me that she gave it to me over the phone...until I re minded her that I was driving and she said she would email. DONE.

Ive only met Dr. Koudello for a few min after colonoscopy. She seemed very nice. Only see her APRN in office , never dr. Koudello. Not even sure what she looks like. Getting through to her office in Manchester is a nightmare. Days and days of busy signals or the phone just rings incessantly no answer ever. The longest loop tape recording that you cannot bypass , no answering service. The office staff is aware because they asked me months ago Because I was able to leave amessage - if I had trouble / I told them it was a miracle I did get thru and how much I literally dread making appts . Because It’s hell - tried 4 -5 days gif someone to even pick up. I am ready to find a new dr. It’s so ridiculous they can’t get their office to run like every other practice.

I never did get to see the doctor, just the PA who was nice, but can't seem to get the message to the office staff that I wanted copies of my reports. This office has the worst office staff in the world, either that or they have no clue that their phone system is totally broken. I have been trying to call for weeks and cannot get through to anyone. The phone rings and rings and rings and there's no way to leave a message. When I try to use the directory the system tells me there's no such person and hangs up on me.

It is impossible to get in touch with the office. No matter what time of day, it goes to the answering service and says they are closed or out to lunch. And when you arrive, because of COVID, you need to call the same number to get in as the door is locked. They dont answer the phone and I waited an hour to get into my appointment and was only able to do so by getting hold of the answering service to have them relay the message that I was there.

Dr. Koudellou is lovely but. very hard to speak to or see in the office. You will get a PA but not the Doctor.

She's knowledgeable and kind. Terrific bedside manner. One of the best doctors I've ever had.

Your receptionist was extremely rude on the phone this morning yes our world is not the same right now however real people are experiencing real health issues and deserve to be treated with kindness and respect not rudeness I have met dr k she is my husband's doctor and was very much wanting her to help me through this difficult issue i am dealing with and instead need to go to someone I am not familiar with just horrible

Dr. Koudellou is one of the best doctors that my husband and I have ever had. She cares about her patients, takes a lot of time explaining procedures, is always available to us and goes beyond doctor and patient relationship...an outstanding doctor and person Carmen Ingersoll.

I have been attempting to get in touch with the office for a week for an appointment to change my medications. I am having significant side effects from it. I was put on hold for 20 minutes and then disconnected several times. The last few times there was just a busy signal. I tried going in to the office to make the appointment but they refused and said I had to make it by phone.

I had a colonoscopy and was told there were "three big polyps" and to call the office for the biopsy results in a week. After three weeks of trying to get in touch with them I finally was told by the staff "Yea, it's pre-cancerous." When I asked what I should do they told me to just plan another colonoscopy in five instead of seven years. In addition, when I woke from the procedure there was still about a gallon of fluid in my system that I had to empty in the bathroom. The nurse was shocked because that should have been removed at the end of the procedure.

doctor is nice but office DOES NOT return messages or phone calls! Some of the staff can be rude

Had positive cologard. Dr K was comforting and recommended a cleanse. This was scary and I always heard bad things about the cleanse and colonoscopy. The cleanse she recommended was easy and colonoscopy a breeze. Dr K took a frightening process and made it easy. Afterwards I felt why does a colonoscopy have such a negative connotation. Dr K is great

Very professional. Office,staff polite.thanks

After my colonoscopy she came in my room and told me my findings which were ulcerations and inflammation throughout. I was instructed to call after a week if i didn't hear anything. 9 days later I called and the office staff would not connect me to the aprn or MD. the MA read my results over the phone and asked 'so what woukd you like'? I finally met with the APRN who wouldnt diagnose me with crohn's and wanted to put me on med that wouldnt target my problem area. Thank god for 2nd opinions!

Dr. Alexis Koudello is wonderful. I trust her judgment with my life. She listens and she cares. When I started w with her there was never a problem and she used to follow up by calling after hours to let me know results also there was never a problem scheduling appointments. 2014 it changed. I never get called back for results. Months of calls numerous times and speak to staff who are rude and they answer for the doctor. I can never get in touch.Staff gave wrong diagnosis over phone. Cancer!

Why does no one ever call you back when you leave a message for the APRN. I have left two messages and one prior for the APRN to call me and no call and needed help. I also had a liver biopsy and I am waiting almost 6 weeks to find out the results because I can't get a follow up appt. I actually got the report myself. The office once read my results (kinda scared me with what I was told) to me over the phone and told me to google it on line. Are they allowed to do that? Office staff rude.

She was personable before and after the procedure. She answered all of my questions.

I think Dr Koudellou is great except that I had to call the office for any test results and also the office never did a follow up to see how I was doing etc. They just said try this medication and that was it. Never got a follow up to see how the medication was going or how I was handling the new diagnosis etc.