Potomac Urology (Woodbridge)

Good luck trying to get any return phone calls or help! Trying to get a referral to an oncologist for cancer - you would think this would be high priority. Guess not in their minds. The request has been in for a week and still nothing from them even after repeated daily phone calls and messages through the patient portal.

I give this 1 star couldn't give it any lower. The billing department for Potomac Urology is AWFUL. I received a bill dated Sept 22, 21 for date of service of Aug 23, 2021. I paid the bill which was deducted from my account on Oct 12, 21. On Oct 27, 21 I received a bill stating that my account was past due, for the same Aug 23, 2021 date of service. I called to find out what the problem was and was told that I would receive a call back in 24-48 hours-no return call. I called to see what the issue was (I was upset because my call was not returned as promised and my account was marked past due) was told the first payment was for services on Aug 4, 21. I asked how come that was not the date on first bill. No answer-just "that is way we do billing" After much heated discussion with the billing manager I paid the last bill received was told that my husband was being "dis-enrolled" from the practice which is fine as we have no intention of ever setting foot in Potomac Urology again

If you are looking for THE WORST experience of your life in terms of scheduling an important medical procedure, Potomac Urology is your place. Not only did they keep on pushing our critical procedure further and further, every time we spoke, they made it seem like they had no idea what we were talking about. I had several detailed (45 minutes long at times) conversations with multiple people about scheduling a procedure and was finally able to come to an agreement to get it scheduled. Few days later, I get a follow up call (from the same person I spoke with several times) asking for us to schedule our procedure way further in future than what was discussed. To top that, while asking for us to schedule this(future) appointment, this person had no regards to our condition or our prior conversations. Unfortunately, we had spent so much time and energy with their office by that time (our medical condition was also worsening while this was going on), it was difficult for us to leave........