Primary Health Group - Johnston Willis

I have been trying to get 2 important medications refilled for my brother who is a stroke survivor over 2 weeks. Our pharmacy faxed twice for us one day as they have been trying as well. The frustrating part is the office said they only show one call, the one before Christmas (it was not honored as well). I requested a manager contact me as she was not at her desk and hours later, I did receive a call from the office (not the manager) to tell me the same thing... only one call, sorry, they were taking care of it. I shared my thoughts on the manager having someone else contact me and at 4:50 pm she finally called. Again, they only show 1 call, they are understaffed as all industries are. What??? The office manager said my requests for medication was not filled because they like all industries are understaffed. You convinced me I need a new neurologist for my brother to take care of his health needs and medications because your office is so understaffed that it cannot handle, proc