CareNow - New Braunfels

Formal Complaint Regarding Inappropriate Conduct by the attending MD MPHI am writing to formally raise a concern regarding an incident that occurred during my visit to your clinic on Wednesday, April 10, 2025.Originally, I had an appointment scheduled for Monday, April 14, 2025, at 10:00 AM. However, I received a call from your clinic earlier that day (April 10), requesting that I come in before 2:30 PM instead. I adjusted my schedule, accordingly, informed my workplace, and arrived at the clinic as requested.The front staff and medical team were welcoming and helpful, and I appreciated the professionalism shown. However, when Dr. Rizo entered the examination room, I was taken aback by his behavior. Without greeting or inquiry, he immediately began to raise his voice, berating me for being late and emphasizing that his time is valuable. I was stunned and deeply uncomfortable with the tone and volume he used, especially as I was there under your clinic’s request.