Kay & Tabas Associates

This is not the practice for you if you desire good patient service and a good patient experience. Since they were acquired by Vantage EyeCare a few years ago, the service level has declined rapidly. They book too many patients, and you end up sitting around being ignored. The front waiting room may look comfortably empty, but they have a second staging area in the back where they park patients like cattle. On multiple locations, they have billed me for the copay at the time of visit, which is fine, but I then have to call them a few weeks later since I receive the Explanation of Benefits from my insurance company which shows that my copay should have been less. They do not voluntarily send you a refund check for the overpayment amount, but I have to call and request it. That has to be some sort of violation, not promptly remitting refunds. Clearly these doctors are concerned with generating revenue, not serving the patient. You have plenty of ophthalmology alternatives in the Delaware