Park Avenue Gastroenterology

Personable and Knowledgeable. Beautiful office.

The office is a production shop, assembly line set-up with minimal regard for the patient. I went in for a very routine colonoscopy simply in-line with one every so many years with no concerns at all. Dr. Imran Zaffer requires two additional visits aside from the procedure simply to bill them out. The first visit he asked personal, non-medical related questions - none of his business. The third was a five second phone call to tell me what he told immediately after the colonoscopy just s he can bill it out as another office visit. They then billed everything out as if there was a health concern with the colonoscopy which is not the case; this is not covered by insurance as a result. When I called they refused to change. His billers are inept also as they billed it all out at their standard rate not the insurance mandated contracted rate, When I questioned that they blamed it on a compute error - not true. No portal for payment - still stone aged, paper based. Poor all around.

Production, assembly line shop. No true care for the patient. All about maximizing billing. I went in for a routine colonoscopy which is 100% covered by my insurance and they confirmed as such. After the procedure they billed it out as a medical concern so that it would not be covered by the insurance and they refused to correct it. Also Dr. Imran Zaffer required three visits; the first being one where he asks personal, non-medical questions simply so that he can bill out an office visit. The third was a 5 second phone call to tell you what he already told you post procedure, again just to be able to bill it out as a full office visit. The billers are inept as they billed out without knowledge of the insurance company mandated contract rate hoping it would not be noticed. Once I questioned it they blamed it on a computer error. The procedure was rushed as Dr. Imran Zaffer was more interested in moving quickly to get the assembly line moving then caring about the patients.