Dartmouth Hitchcock ENT

I am EXTREMELY disappointed with the way this practice lacks care and consideration for their patients. Due to bus traffic we were 6 minutes late to the appointment. We stood in the waiting room behind the patient in front of us who was checking in. Once that patient was checked in and they got to us they did not indicate we couldn't be seen. They proceeded to go through the paperwork, taking the insurance card and copying it, etc. Once all of that was done the receptionist said she would let them know we were there. She then said they couldn't see us because we were past the strict 10 minute policy. My poor son is 5 years old and has had sudden hearing loss for the past 6 days. I understand having a late policy and needing to stick to it. How there was not consideration for the fact that we were NOT 10 minutes late and we were waiting to be checked in, in addition to the fact that life happens stuck behind a bus) AND there was no care about 5 year old w/sudden hearing loss