Orthocarolina

Recently went to ER with a broken toe. I went to a Novant hospital and assured them I would set up a follow up with my ortho (i have used Orthocarolina for many running injuries). My appt was for a Monday. Friday morning I get a phone call. Ortho staff told me they will cancel my Monday appt if I don't pay the $30. I owe. First the agent gave me a date that I was no where near ortho. I was going thru cancer at that time. Then she backed up to a 2018 $30 copay I missed. 2018! Seriously that is on YOU for dropping the ball. She then tells me I need to give her my charge card number in order to keep appt. No sane person will do this. So I call Ortho. Yep all true however I got a little more info. No, I can not pay at time of service because.... the 2018 is on the old billing system. . I am on vacation, I can not access my files to make sure that the claim is accurate. Please note, I have used this group several time and they have gotten thousands on dollars from both me and my insurance.