Novi Ophthalmology

I have seen couple of doctors at their Novi facility. Dont have any particular issues with doctor's there but only when you can pass through the complexities of their office management personnel. Right from the appointment confirmation to billing everything is an issue. Everyone hides behind some obscure policy in the document to charge extra fees (including rescheduling). I understand appointment scheduling can be challenging but at the same time they could be considerate. Doctors cancel and reschedule citing emergencies all the time but can't patients allowed to sometimes? Last time I was there, the doctor arrived almost 60-75min late citing an eye surgery. I understood there can be emergencies.So do regular people...Anyways, just want to share my experience and be very careful while making/changing/cancelling an appointment. Office staff are very inconsiderate and rude!!

On 2/20/2024 I went to this office due to an injury on the job with me being sprayed with chemicals in my right eye. Dr Hsu knowing this but failed to tell me that they would be putting 3 different types of drops in my eyes which made it impossible for me safely drive home leaving the office. They said that the drops caused impairment for up to 4 hours after they were placed in my eye. Not only was it extremely dangerous for them doing this and not telling me ahead of time but I could not go to work that night due to my vision still being impaired and burning from the drops they used. I called them the following day due to concern I still could not see and my eyes were still burning and told them it was extremely dangerous that they didn't tell me about the eyedrops side effects so arrangements could have been made. The lady then stated give it up to 3 days and I'd be fine and I explained that they'd made me miss work and I'd need a Dr's notice being that they're now telling me it'll b

My experience for possible cataract surgery with Dr. Dhaliwal was pleasant. He explained various options for my monovision. He was to confer with my optometrist, Dr. Karmali regarding her thoughts. In particular office staff, Trish and Kate were very accommodating.