Practice

Jaffe Sports Medicine. BEWARENice facility, but terrible customer service. First, the do NOT answer their phone! Calls go to VM saying to leave a message and they will return a call. The call is returned between now and never! When there are 6-8 people setting behind desk, why not answer the phone and cut to the chase? Voice mail must be reviewed by someone and that someone needs to refer the contact to another for a response. This could be efficiently handled by answering the call in the first place? Example, I was at Mayo, Rochester from 12. 1-12.16-two weeks. I needed a lower back facet nerve ablation. Mayo needed Jaffe medical records to facilitate doing the ablation. Received fro Mayo today: “Unfortunately Jaffee Sports Medicine did not return my phone message and did respond to the authorization that was faxed to them requesting your medical records. Three attempts were made to request your records.” One would think when the foremost medical facility in the world con

I tried working with them regarding leg pains I am experiencing. Their PT instructors seem qualified and know what their doing. The positive experience ends there. They are totally ignorant or simply don't want to bother with insurance requirements regarding the services they provide. Several times I was provided with instructions on ordering tests or equipment and end-up paying unnecessarily out-of-pocket or canceling tests at the last minute to avoid having to personally pay for them. They apparently even have staff that for whatever reason, are not part of insurance coverage resulting in me paying out-of-pocket while being serviced at a facility that is in my network. Of course, none of this was explained to me and when I learned about it from my insurer - it was too late.I've gone back to my primary care Dr. and received another referral and I've clued him in totally about my experience so he can avoid making another referral to them.