Jacksonville Kids Pediatrics

My kids have been seen here for past 12 years, and today we were late 5 min for our appointment. The practice charged us $25 late fee and we had to wait extra 45 min before doctor can see one of my sick kid. I really did not want them to stay that long there because they had flu, and did not feel well at all. Anyone can be late due to traffic or any other reason. The pediatrician needs to value customer time as well as he values his time. They can be late up to an hour, but when the patient is late it is not OK at all. We will be moving to another office just because of this reason. The office staff is not nice as they used to be, but we will miss our pediatrician. They really will need to do something about this to have patients stay with them.