Boulder Valley Neurology

My initial attempts dealing with the office staff were challenging- securing an appointment and a call back after endless messages. After securing an appointment- waiting 6 weeks, the staff called requesting to reschedule another 3 weeks -- I declined and my appointment was intact. I arrived on time at their new office location (which they forgot to mention on any of their appointment reminders) and was asked for my co-pay and a $50 "ADMINISTRATIVE FEE". When I asked what that included-- I was told it covered copying, postage and the time of the office staff to handle any anticipated insurance work on my behalf. Pretty slick uptick- um - no thank you - that's included in billable fees. While I don't mind paying my concierge PCP an annual fee- I'm not handing an extra fee to a physician staff to cover his overhead costs of operation. The office receptionist insisted she told me about this fee- I'm quite sure she didn't == as I would have declined to schedule with any practice

My initial attempts dealing with the office staff were challenging- securing an appointment and a call back after endless messages. After securing an appointment- waiting 6 weeks, the staff called requesting to reschedule another 3 weeks -- I declined and my appointment was intact. I arrived on time at their new office location (which they forgot to mention on any of their appointment reminders) and was asked for my co-pay and a $50 "ADMINISTRATIVE FEE". When I asked what that included-- I was told it covered copying, postage and the time of the office staff to handle any anticipated insurance work on my behalf. Pretty slick uptick- um - no thank you - that's included in billable fees. While I don't mind paying my concierge PCP an annual fee- I'm not handing an extra fee to a physician staff to cover his overhead costs of operation. The office receptionist insisted she told me about this fee- I'm quite sure she didn't == as I would have declined to schedule with any practice