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Dr. Susan Maurer, DMD

Dr. Susan Maurer, DMD

Pediatric Dentistry

Dr. Susan Maurer, DMD is a pediatric dentistry practitioner in Springfield, IL. She is accepting new patients.

3.6 Star Rating
Based on 29 reviews 3.6 Star Rating (29 reviews)

Practice

3020 Happy Landing Dr Springfield, IL 62711
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Dr. Maurer's Reviews

Likelihood to recommend Dr. Maurer

3.6
29 ratings, 12 with a written review
5 star
59%
59%
4 star
3%
3%
3 star
3%
3%
2 star
3%
3%
1 star
31%
31%

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ZERO compassion and very abrasive beside manner.
Made my child anxious and talked down to them for being upset.
What went well
  • Appointment scheduling
  • Explained conditions well
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Apr 27, 2023
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Highly Competent and Caring
Dr. Maurer is well-versed on the most current and efficient dental practices. She tackles challenging dental procedures with confidence.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 19, 2023
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Great Experience
My twins have both seen this provider. She is very skilled, experienced, patient, and kind. I highly recommend her!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mara – Jan 05, 2023
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Very personable, care about the kids
What went well
  • Explained conditions well
What could be improved
No results
Helpful
Dec 09, 2021
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I looked high and low for a pediatric dentist and found DrMaurer in the Spgfld area. Most dentist were scheduling out into spring of 2022 but I knew my 4yo needed to be seen sooner as he had several visible cavities and I needed a dentist capable of sedation methods. She was able to schedule him very quickly for all appointments and shared the same urgency for treating his cavities. We had to go the private pay method which was rough to hear during the holiday season but my son comfort comes first. There was some confusion in communicating but DrMaurer stayed professional and direct in conversation which I appreciated. I received the best present ?? of the year when DrMaurer walked out the exam room and told me she treated 4 additional cavities…which showed me she put my son care first, Such wonderful news. Most importantly because she saved my 4yo from having additional appointments and pain. I’m so grateful that Drs like Maurer are in Spgfld, I feel blessed, thank you so much…
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Puts patient first – Dec 08, 2021
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Dr. Susan Maurer is top notch Dentist. She has the friendliest staff and she makes the appointments so fun that you don't feel like your even at a dentist appointment. Very professional, and kind staff . I actually look forward to going to my appointments because she makes it fun. I would always recommend Dr. Susan Maurer she's wonderful.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Diane Howard – Dec 01, 2021
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Dr. Maurer is incredible and amazing with my children. I wouldn’t go anywhere else for my children’s dental care. Highly recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dec 01, 2021
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Compassionate and Caring. Dr. Maurer is the best. She takes her time explaining dentist procedures and has so much patience with my son who is autistic. My son was not able to sit/lay in the patient chair so Dr. Maurer worked on him while he sat in a chair. Since she never pushed him and let him go at his pace he is now able to lay in the patient chair and have a regular exam. I recommend Dr. Maurer highly!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Taylorville – Jun 18, 2019
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Thank you Dr. Susan Maurer! You and your staff were very Kind and Professional during my last office visit. Thank you very much for taking the time to explain in depth my dental problem and future treatment plan and careing for my Dental needs! I am looking forward to my next visit! Thank you
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Rex Bruss in Springfield, IL – Jun 17, 2019
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Dr. Maurer is wonderful with our daughter. Her staff is always very pleasant and professional as well. We have had nothing but great experiences. My daughter has been a patient for a years now. I would recommend Dr. Maurer and her office to anyone with young children.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Heather in Rochester, IL – Jun 04, 2019
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Friendly staff. Great environment with games for the kiddos.
What went well
No results
What could be improved
No results
Helpful
Mar 14, 2019
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Rude. Argumentative. Unethical. Terrible experience.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Springfield, IL – Apr 20, 2017
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About Me

biography

Dr. Susan Maurer, DMD is a pediatric dentistry practitioner in Springfield, IL. She is accepting new patients.
  • Pediatric Dentistry

Locations

Practice

Office3020 Happy Landing Dr Springfield, IL 62711
1
Memorial Medical Center701 N 1st St Springfield, IL 62781
2