Dr. Sean Grady, DDS

Nice office and nice staff, but their billing practices are not accurate. I had an Invisalign treatment with Dr. Grady. Months after the treatment was done and all my payments were made, Dr. Grady's office sent me a bill for an additional 30% of the total cost of the treatment. Invisalign is expensive and that extra bill was a lot of money. They had made multiple mistakes in calculating the treatment cost and wanted me to pay to cover their mistakes. For a different treatment, they wanted immediate payment of additional costs based on someone in their office having called the insurance company for incorrect coverage information. Even though they pressured me to pay the additional costs on the spot, I refused to pay until I called the insurance company myself. Turns out they were wrong and I didn't owe the money that time. So my family does not trust Round Hill Smile Design's back office and billing accuracy.

The staff are pleasant but the dentist seems inexperienced. The dental work is painful and doesn't last like you would expect. You will be charged even when the dentist and secretary smile as you leave and say no charge. Aggravating and a waste of time.

Dr. Grady did not explain the procedure he was doing on me. I felt like he was very dishonest. I will not return for this reason.

Dr. Grady is one of the few dentists that doesn't try to sell you on additional procedures. He has been doing a great job for me, and I will go back whenever I need more dental attention.

I really liked Dr. Grady and his staff, but 2 of the 8 crowns he did had to be replaced within 2 years. More serious, he ignored a cracked tooth for 4 years and let me think I was imagining the discomfort. that caused.

I scheduled an appointment for his advertised new patient free consultation with xrays which I confirmed by phone when making the appointment. I lost all trust as they billed my insurance to include non covered service leaving me responsible for it.