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Dr. Sandra Hayes, DMD

Dr. Sandra Hayes, DMD

Dentistry
35+ years of experience

Dr. Sandra Hayes, DMD is a dentistry practitioner in Cookeville, TN and has over 35 years of experience in the medical field. She graduated from University of Kentucky / College of Dentistry in 1986. She is accepting new patients.

4.4 Star Rating
Based on 36 reviews 4.4 Star Rating (36 reviews)

Practice

620 E 10th St Cookeville, TN 38501

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Dr. Hayes' Reviews

Likelihood to recommend Dr. Hayes

4.4
36 ratings, 4 with a written review
5 star
78%
78%
4 star
8%
8%
3 star
0%
0%
2 star
0%
0%
1 star
14%
14%

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during my procedure, they broke a tooth while I was asleep and they didn't tell me. After charging me 6000 for the shotty work they did I came back to have my teeth cleaned a week later and they told me I didn't have any insurance left and i would have to pay nearly 300 dollars to have them cleaned. I said no and got up and left and they still charged me 85. In the past year, I have had two of the fillings fall out that they did. I will never go back to them.
What went well
  • Office environment
  • Appointment scheduling
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Cindy – Dec 20, 2019
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I am very upset with this family dental group. I had an appointment this morning to have my teeth. Cleaned. I have good dental insurance and had my X rays sent. When I arrived this morning they claimed my dentist did not send the X rays.They wanted $300.00 cash. And claimed to not have received my X rays. I called my dental provider who said they should not charge me for the cleanings and I called my old dentist who did send the X-rays 2 times. I called Hayes and they admitted they have the X r
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Patty in Cookeville, TN – Dec 09, 2016
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Dr Sandy Hayes is the sweetest kindest most caring dentist I have ever met! She made sure I understood what was going on step by step and had a lot of patience! One easiest way to describe her is there's 2 types of dentists, 1. Born for this career and to help others, then 2. In it for the money and that's it! And dr sandy was born for this career! She changed my life and I absolutely love her! I'd recommend everyone to her without hesitation!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
BAllen in Cookeville tn – Apr 13, 2016
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I went to have some teeth re bonded. I was surprised by the cost and I have dental insurance. Credit card for services offered and was told my credit was good. I come to find out it is a high interest account as I am leaving. The work did not hold a year. The material flaked off and now I have to get a front bridge with false teeth. I lost a lens out of my glasses in their parking lot, called and found out someone threw it away instead of saving it! Not good! Had to get new glasses,
What went well
  • Wait times
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Mike in Crossville, TN – Mar 08, 2016
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About Me

Watch Dr. Hayes' Video

biography

At Hayes Family Dentistry, we pay as much attention to the easiest checkup as we do to the most complex reconstructive procedure. While you may not know our doctors personally yet, you probably know their work. Throughout the years, thousands of...read more
  • Dentistry

  • University Of Kentucky / College Of Dentistry

    Medical School, 1986

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Locations

Practice

Hayes Family Dentistry620 E 10th St Cookeville, TN 38501
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Practice

Office6867 Briery Creek Rd Cookeville, TN 38501
2