Dr. Ryan Shipp, DMD

I had such an excellent experience with Dr. Morris and Sonita for the care provided to me during my root canal experience , they where so gentle and ease off any nerve racking feeling I have during my treatment, for them it is a 5star rating … I am giving 2 stars rating because of the way I was talked to by the front office personnel Rachel , she was so rude to me , I felt judged/criticized because I have to cancel 3 hrs before my appointment , I had an unforeseen emergent appointment and MRI needed to do because of my spine problem and the attitude I received from Rachel was uncalled for . I understand and respect Dr. Morris time and would not mind paying the same day cancellation fee but Rachel made me feel like trash saying “ oh so you double book appointment said in a very rude way and As I was trying to explained why I have to cancel she cut me off and did not let me talk … patients should not be talk to the way I was spoken to . I work in a healthcare setting and I would never talk to my patients that way wether I am having a bad day or going through something … I just hope that this review will improve customer service from your front office moving forward because really the care I received was outstanding. Again Thank you very much Dr. Morris and Sonita !??

Dr. Shipp and his associates have such warm, engaging personalities and provide exceptional service. I had a dental emergency on NYE and he fit me in because my dentist was closed. I generally experience a great deal of pain with dental work but had no pain with Dr. Shipp. He is magic! An extra bonus is the office is beautifully decorated and extremely clean.

The problem therein lies in the fact that Dr. Shipp is a liar. During my root canal treatment with him, he told me that I had a fracture in my #3 tooth. What that means is that a root canal could and would not solve my problem no matter what. Yet, he unethically continued the two root canals which ultimately were not a success. He denied saying this to me to NSBDE while he was under investigation. He would not reimburse me my money and I have had to have those two teeth extracted.