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possible cavity

He is always so gentle and explains things to you. I have a fear of dentists and I am comfortable with him. Also his staff is very good and pleasant.

What went well

I felt respected
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

Helpful

Linda Lloyd – Aug 09, 2024

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This is the worst dentist I have ever gone to. He took a bad situation and made it much worse. I had a dental issue (bridge was damaged) occur during a surgical procedure and the anesthesiology group sent me to him for evaluation and repair. He removed the bridge and left the anchor teeth in a complete state of disrepair and replaced it with a flexible partial that is only cosmetically decent. It doesn’t look good but it does cover the gap where the bridge was. Eating is a challenge. I have seen a lot of dentists in my life, but none has ever done such a shabby job as this one. I would not recommend him to anyone.

What went well

No results

What could be improved

Office environment
Difficult to schedule appointment
Didn't listen or answer questions
Didn't explain conditions well
Appointment was rushed
Didn't trust the provider's decisions

1 other person found this helpful

Helpful

S Rigney – Jul 01, 2023

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Worst dental appointment I ever had

Dr.Norbo stabbed me with a needle in my mouth and I've had thousands of dollars in medical bills since.

What went well

Office environment
Appointment scheduling
Staff friendliness
Wait times

What could be improved

Didn't listen or answer questions
Didn't explain conditions well
Appointment was rushed
Didn't trust the provider's decisions

2 others found this helpful

Helpful

Thomas C Bush – Mar 13, 2023

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I just had my first visit to Dr. Norbo's office and it was a great one. The staff is very personable and charming and make you feel very welcome. Libby was a star and was very knowledgeable and kind and made the visit very comfortable. I am glad that I changed dentists

What went well

Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions

What could be improved

No results

3 others found this helpful

Helpful

Tony Sutphin in Christiansburg, VA – Feb 09, 2017

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I have been going to Dr. Norbo for over 25 years. My experiences have been excellent for a variety of needs in addition to the regularly scheduled check-ups. He keeps up with technology with updated equipment. The staff is very capable and friendly. I would highly recommend his practice to anyone wanting a professional and supportive experience.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

6 others found this helpful

Helpful

Roanoke, VA – Jan 14, 2016

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Know Before You Go

About Me

care philosophy

We are a dental practice devoted to restoring and enhancing the natural beauty of your smile using conservative, state-of-the-art procedures that will result in beautiful, long lasting smiles!

biography

Dr Norbo is a graduate of the University of Richmond and The Medical College of Virginia School of Dentistry. Dr. Norbo stays active in organized dentistry and actively pursues continuing education to stay abreast of current dental materials and...read more