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Dr. Paul Matlock, DDS

Dr. Paul Matlock, DDS

Dentistry

Dr. Paul Matlock, DDS is a dentistry practitioner in Lees Summit, MO. He is accepting new patients.

4.4 Star Rating
Based on 16 reviews 4.4 Star Rating (16 reviews)

Practice

301 NE Mulberry St Ste 205 Lees Summit, MO 64086

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Dr. Matlock's Reviews

Likelihood to recommend Dr. Matlock

4.4
16 ratings, 5 with a written review
5 star
81%
81%
4 star
0%
0%
3 star
6%
6%
2 star
0%
0%
1 star
13%
13%

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Disappointed in service
Dr. Matlock is a really nice guy, as is his staff, but sadly I don't trust him and won't be back. He recommended pulling 2 teeth that did not need to be pulled, did not return calls to my oral surgeon, and I lost other teeth that could have been saved if he recommended a root canal earlier. There also seemed to be no urgency to get me in quickly with a dental emergency. In the end, I think he was just glad to get rid of me and my complicated dental problems.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Didn't trust the provider's decisions
Helpful
Jan 13, 2023
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Excellent Dental Care - Questionable Billing Pract
I had a crown done by Dr. Holtzman, excellent work, when leaving, my bill was $1050.00, this was in consideration of all services. Jennifer was not in that day and at the time I was not offered a cost breakdown. I contacted Jennifer the following Monday and I was told the amount I was being billed for is higher than what I was told while in the dentist chair, and at a cost above the $1,250 I was quoted. After further discussion, she did allow the reduced cost but insisted that I pay the separate charge. I agreed to pay her the amount she requested. Now two weeks later I received another bill for $426 as the insurance company did not pick up all the charges as expected, after I was told the typical coverage is 60%. It turned out to be considerably less as the insurance company has a fee schedule which is typical for preferred dental facilities, this was not explained to me by Jennifer. If you employ their services, WATCH OUT, make doubly sure what you overall cost will be.
What went well
  • Appointment wasn't rushed
What could be improved
  • Didn't trust the provider's decisions
Helpful
Disatified Customer – Aug 26, 2022
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Dr. Matlock has been our family dentist for almost 20 years. We trust his skill as a dentist implicitly; however, it's not just Dr. Matlock that we recommend. His entire staff is terrific. Leslie, the first face one sees and the first voice one hears when contacting Matlock Dental is caring, professional, and terrific in every way. You can tell a lot about a practice by the staff and Dr. Matlock has a stellar staff. My hygienist, Virginia, is absolutely amazing. She is kind and gentle. My four children have literally grown up in Dr. Matlock's chair. He has an amazing rapport with kids and has been there for us for every dental procedure-- from cleanings to crowns to root canals. We'd be lost without Paul T. Matlock! He's more than our family dentist. When one walks into his office and sits in his chair, you instantly become his friend, too. Dr. Matlock is the type of dentist one hopes never retires. He's a gem in every sense of the word. I can't recommend him or his staff enough.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
--Teresa, Shad, Mandana, Cameron, Kevin, and Ali – Oct 31, 2019
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Dr. Matlock is a great dentist and a nice guy!
What went well
No results
What could be improved
No results
Helpful
Apr 03, 2019
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Dr. Matlock is caring and knowledgeable. He is also an artist when it comes to his skill. His major concern is his patients' comfort, and he makes sure that his patients are pain free and relax during all procedures. I had to make an emergency appointment due to a cracked tooth. He was able to fit me in on very short notice.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
David in Kansas City, MO – Dec 03, 2015
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About Me

biography

Dr. Paul Matlock, DDS is a dentistry practitioner in Lees Summit, MO. He is accepting new patients.
  • Dentistry

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Locations

Practice

Office301 NE Mulberry St Ste 205 Lees Summit, MO 64086
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