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Dr. Michael Cestone, DMD

Dr. Michael Cestone, DMD

Orthodontics & Dentofacial Orthopedics

Dr. Michael Cestone, DMD is an orthodontics & dentofacial orthopedics practitioner in Pittsfield, MA. He is accepting new patients.

4.7 Star Rating
Based on 43 reviews 4.7 Star Rating (43 reviews)

Practice

435 South St Pittsfield, MA 01201

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At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
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Dr. Cestone's Reviews

Likelihood to recommend Dr. Cestone

4.7
43 ratings, 24 with a written review
5 star
93%
93%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
7%
7%

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Impatient and Inflexible Office Staff
Work-up with Dr. Cestone was great. Overall, office staff was impatient and communicated poorly. No email address and hard to get on the phone. The office does billing EXACTLY ONE WAY, and if you ask too many questions they ask you to TAKE THE HIGHWAY, even if you capitulate to their system in the end. They even refused an offer of full payment upfront (which would have sidestepped any billing issues). After 9 months of back-and-forth including a successful consult appointment, we are back to square one looking for treatment for my daughter. What a waste of time!
What went well
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
Helpful
Jun 14, 2024
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Great rapport with Willa (my 10-year-old daughter), humor helped ease her anxiety.
What went well
No results
What could be improved
No results
Helpful
Mar 28, 2022
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mazing experience! The whole team Ashley, Bonnie and Dr. Mike were super present and very personable on a busy office day! I’m so excited for the prospect of getting my teeth corrected with this amazing professional team. Thank you for your valuable time, positivity, encouragement and enthusiasm ! Can’t wait to work with you!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sara – Feb 25, 2022
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Dr Cestone is very caring and thoughtful. When discussing my daughter’s treatment, he said he cared about the results as if it were his own child that he was working with. ?? I’m very happy that we chose Dr Cestone to correct her teeth!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kellie Wendling – Aug 27, 2021
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Amazing friendly and efficient office. All the staff was great!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Homes Aaron – May 20, 2021
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My granddaughter's experience was a great one. Bonnie was very helpful in explaining the advantages of Invisalign verses traditional braces. Dr. Mike was awesome and made me feel comfortable.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patricia Beacco – May 06, 2021
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I always receive exceptional service Everyone is always very friendly
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Amanda – Apr 26, 2021
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Very nice practice with dedicated, friendly professionals who always make you feel welcome. Dr. Mike is a professional who provides great results. I appreciate all he and his staff have done for me to regain a straight smile again.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Deb in Dalton, MA – Jan 02, 2019
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Wonderful practice staffed by friendly and dedicated professionals, and led by the one and only Dr. Mike. I needed to drive 90 minutes round trip for every appointment, and it was well worth it. Have just finished a three year Invisalign treatment, am pleased with the result, and the service I received (and continue to receive) throughout the treatment. I wholeheartedly endorse Berkshire Orthodontics and Dr. Mike Cestone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
JR – Aug 08, 2018
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We had to wait for our initial consultation appointment - and it was well worth it! Dr. Cestone's office is efficient, friendly and takes a genuine interest in their patients. Not to mention the RESULTS ARE INCREDIBLE!!!! I recommend Dr. Cestone without reservation.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Sarah Perenick in Dalton, MA – Jun 16, 2018
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My son's palatal expander decided to come undone 4 o'clock Saturday morning. It was really bothering him so I called Dr Mike's emergency number. He and his lovely wife, Laura, made arrangements to meet us at the office to fix Zach's issue that evening. They were and are so friendly and professional. This goes to show how much they truly care for their patients. Thanks Dr Mike and Laura!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Brenda Bianco in Lee – Dec 17, 2017
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After starting out with an ortho that retired soon after my daughter got her braces, we were transferred to Dr. Mike and never looked back! He is very knowledgable about his field, listens well, and has a great sense of humor. And he clearly knows how to set the tone for a happy workplace bc each and every staff person was happy, helpful and easy to work with. We trusted Dr. Mike every step of the way and would HIGHLY recommend him to anyone needing braces!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Tessa in Gt. Barrington, MA – Mar 30, 2017
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We had a great experience with Dr. Cestone. We'd moved from an orthodontist nearby with whom we'd not been too happy. He took on my son, and finished the job beautifully. The staff, too, is warm and friendly. I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Timothy Eustis in Lenox, MA – Mar 22, 2017
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He is very welcoming and takes his job serious and has fun with the patients he does a fantastic job with teeth and you can count on him for everything. I had to get braces and I went to him and I just got them off and the out come was beautiful. If you are looking for somewhere to take your child or even your self you should go to him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sarah M in Pittsfield, MA – Jan 30, 2017
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I have an unusual story. In a remote town in Northern MI, I fell off my bike. Pushed one front tooth back into my mouth and chipped the other. The only local solution was to put on braces. Returning to MA, as a professional courtesy, Dr Mike saw me, cared for me, took me on as a patient mid-way. Mike, Bonnie & the team helped overcome my anxiety, but here is the most incredible thing: post braces, my teeth are 10xs more beautiful than they have ever been! My highest possible recommendation!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Great Barrington, MA – Dec 13, 2016
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Dr. Cestone was fantastic and did a great job with my daughter's teeth. He was very professional and great at communicating exactly what was needed and how long it would take. I highly recommend him and would like to thank him for everything.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
James Cahillane in Lenoxdale, MA – Jun 28, 2016
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Dr Cestone, would be the first and only orthodontist I would recommend. His approach has always been very professional. The staff and assistants are wonderful too. Everyone in his office is kind, fun to be around, truly caring about each patient. As a parent I have always felt that Dr Cestone has had my children's best interests at heart. Wish I could rate more than 5 stars.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cathy in Pittsfield, MA – Jun 02, 2016
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Dr. Cestone and his staff are wonderful. I would absolutely recommend him to anyone, and I do. When my daughter got her first appliance, he actually called us at home that evening to check on her. The high level of care and customer service is incredible.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kelly in Sheffield, MA – Apr 15, 2016
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We originally were sent to another orthodontist in Pittsfield and were very disappointed with his personality. I was given Dr. Mike's name and he and his staff welcomed us and treated us like family. He has now taken care of both my daughters and I refer him to everyone I know. His staff is knowledgeable and friendly. One even met us at the office one evening when we had an issue. We rarely have to wait and Dr. Mike talks to us. He always asks the girls about their interests and he cares.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Leslie Drager in Dalton, MA – Mar 28, 2016
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Dr. Michael Cestone is truly a special doctor of orthodontics. His genuine kindness, patience, and expertise with both children and adults (I, the adult, and my 2 sons, the children) is the reason I full heartedly recommend him to be your orthodontist. He possesses a true gift with that perfect blend of knowledge and skill along with a warmth and ease that assures you you're in the best of care. In addition, Dr. Mike's entire office staff compliment his attributes.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Michael R in Great Barrington, MA – Mar 25, 2016
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About Me

biography

Dr. Michael Cestone, DMD is an orthodontics & dentofacial orthopedics practitioner in Pittsfield, MA. He is accepting new patients.
  • Orthodontics & Dentofacial Orthopedics

Locations

Practice

Berkshire Orthodontics435 South St Pittsfield, MA 01201
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