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Dr. Dung Mai, DDS

Dr. Dung Mai, DDS

Dentistry

Dr. Dung Mai, DDS is a dentistry practitioner in Houston, TX.

4.3 Star Rating
Based on 21 reviews 4.3 Star Rating (21 reviews)

Practice

10614 Westheimer Rd Houston, TX 77042

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Dr. Mai's Reviews

Likelihood to recommend Dr. Mai

4.3
21 ratings, 9 with a written review
5 star
81%
81%
4 star
0%
0%
3 star
5%
5%
2 star
0%
0%
1 star
14%
14%

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After being a patient of DR. DUNG MAI for over four years I discovered that she had been fraudulently (in my opinion) charging me 100% out of pocket for all her services instead of using my Cigna insurance. During this time period that cost me over $1000 that should have been paid for by my dental insurance. When I confronted her, she lied to me and told me my insurance didn't cover the procedures, she then refused to call Cigna with me to confirm. I have no idea why she did this; it must have been either easier or more profitable. But it is extremely dishonest and amount to theft from her patients, in my opinion.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
MG – Jul 06, 2019
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Dr. Mai really cares about her patients. She is very professional and provides exceptional dental care for me and my wife. She is extremely thorough and takes time to explain so there are no surprises. Highly recommended!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Hoa in Houston, TX – Aug 30, 2018
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I have been going to UDC for 15 years. Dr. Mai has been great. She’s always attentive and always educates me on the best way to take care of my teeth. Highly recommended!
What went well
No results
What could be improved
No results
Helpful
Brad in Houston, TX – May 30, 2018
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I have been going here for years and they did an excellent job on my extractions and making sure that I have perfectly fitted dentures. Now I can smile happily in front of my friends without being afraid.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Saito in Houston, TX – Nov 26, 2017
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This doctor and practice is very friendly as well as organized and efficient. My family and I have gone here for over 5 years now and each time we have received excellent service. Growing up and having such a great dentist has provided my family with overall very good oral hygiene. We will continue to come here for dental assistance.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Houston, TX – Dec 21, 2016
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I've been seeing Dr. Mai for two years. She's very friendly as well as the office staff. I went in for my regular check up but had chipped a tooth. She actually worked me into her schedule because she knew I had taken off work that day. Most offices just reschedule you without considering what it takes for you to get to your appointment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Houston, TX – Nov 13, 2016
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I called the office on a Saturday due to my experiencing extreme molar pain. Surprisingly, office staff asked me to come to their office immediately. I am thankful that Dr. Mai was able to see me on such short notice and relieved my pain. Thank you so much for her and office staff understanding the urgency. Dentist was so experienced and knew my issue right away. Thanks again. I will definitely use her for the rest of my family members. Brandon B.
What went well
  • Office environment
  • Appointment scheduling
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Brandon in Pearland, TX – Sep 18, 2016
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I Highly recommend her to my friends and family. Thanks Dr. Mai
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Karen N in Houston, TX – Aug 28, 2016
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At the recommend of a friend, we made appointments and our family traveled across town to see Dr. Mai last week. We are very satisfied with the visit. We really liked cleaning and check-up done by Dr. Mai herself, not by a dental hygienist. How awesome is that? I am certainly not used to have cleaning done by a dentist. Wow! She really made me feel important. She is very knowledgeable, gentle, pleasant, and friendly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Dalton in Houston, TX – Oct 27, 2015
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About Me

biography

Dr. Dung Mai, DDS is a dentistry practitioner in Houston, TX.
  • Dentistry

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Locations

Practice

Ultimate Dental Center10614 Westheimer Rd Houston, TX 77042
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