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Dr. Duane Hansen, DDS

Dr. Duane Hansen, DDS

Dentistry

Dr. Duane Hansen, DDS is a dentistry practitioner in Rockford, IL. He is accepting new patients.

1 Star Rating
Based on 1 review 1 Star Rating (1 review)

Dental Designers

364 Financial Ct Ste A Rockford, IL 61107

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Dr. Hansen's Reviews

Likelihood to recommend Dr. Hansen

1.0
1 rating, 1 with written review
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Not trustworthy
My daughter and I were patients for a few years, only getting insurance treatments and an out of pocket crown replacement. Then I got a bill for a $150 for my last cleaning. I called to clarify and was told the dr would get back to me. A few months later I got a call from the office manager for payment. I explained my situation and was told she would talk to the dr and get back to me. I never heard anything until I went in for my next scheduled cleaning and was told I owed $150 plus late fees. Again I explained my attempts to get clarification on the services and charges for that cleaning. I tried paying the $150 and would never come back. They refused! They would not run my card for any less than the full amount! Now I have a collection company after me for $230! I tried to pay in person and they refused! Is this even legal?
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Carrie T – Apr 02, 2024
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About Me

biography

Dr. Duane Hansen, DDS is a dentistry practitioner in Rockford, IL. He is accepting new patients.
  • Dentistry

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Locations

Dental Designers

Apex-Northwestern Dental Group LLP364 Financial Ct Ste A Rockford, IL 61107
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