Dr. Dale Kates, DDS

My experience has been.... iffy because it’s either I’m waiting for a long time or they are not consistent with things. I’ve have issues twice with billing in which once again they dropped the ball. I request for the office manager to call me in regards to the billing issues and I never received a call and this is after I paid my account off. No one wants to help me with the issues and I’m just not happy. I would love to speak with Dr. Kate’s about the issues.

There is a high turnover of dentist. You start with one dentist and the next thing you have a brand new dentist that wants to work on something different. This was both at the Euclid location and Shaker location. 2 years later I was informed that my gap would never close all the way. This was the reason I got braces . They should have told me this before I spent out of pocket close to $4000. Then I have a permanent retainer that keeps coming unglued. Ridiculous. Would not recommend.

The Euclid location was very first and professional

Premier Smiles orthodontics Cleveland Heights Office- The staff at premier smiles treat you like family, I'm always greeted with a smile and pleasant conversation as I am checking in. All of my office visits run smoothly with no wait time. kudos to everyone one in the office. My dental assistant Ann is exceptional. I did have the pleasure of meeting Riona today who was great. I can not say enough about Primer Smiles they give Best in Class treatment. Thank you Dr. Kates &Team

I have been a patient for two years now and I have definitely experienced great care over some time now and most of my visits were with a wonderful young woman named Riona she has provided the upmost care and I am definitely appreciated with the service and care she has provided for me!!!

Dr. Kates/his staff at the Cleve Hts office are exceptional! In all my years of receiving service, this experience is the best! My family received services beginning in 2008. I returned to have my retainer replaced; to my surprise they had moved. They upgraded their facility and the customer service is better than before. There's nothing like consistency. Nice to see familiar faces; it says a lot about the environment and culture. Premier Smiles providing premier service. Overall great work!

Dr. Copeland and his team are amazing!! Everyone is warm and friendly every time we come. They were very helpful and understanding while my family went through a hard time. Myself and my children are patients at the shaker location and I would recommend them to everyone!

The Cleveland Heights office I came into the office and I wasn't sure if I was going to get my braces but they came through for me... I love them they are very professional.

I have been going to them since April 2016 very pleased with them. Dr. Copeland is my Dr. Always very friendly.

The staff is always very nice, professional, and personable. Have recommended them to everyone!

Since I first came into the office in Parma, I have been treated so well. I feel so good every single time I come in there. The staff is great, friendly. They make you feel so welcome! Dr. Breha and Dr. Kates have been the best Orthodontist I have ever met. I am more than please with the overall treatment and the staff. Great work all!! :)

I was a previous patient of Dr. Kates and joyed my visit each time. They were always friendly & professional. Now it's time for my baby girl to get braces soon. We visited the Parma location today and couldn't have been more pleased. The ladies we encountered were beyond nice. The service was efficient & prompt. Thank you for your wonderful service

Parma is the best office!!! Great staff!

Love how everyone is so friendly and welcoming. Love Ann, Tiffany, and Gail very professional.

I love the parma Team !!! Great office and AWESOME staff!!!!!

Very friendly people in the Cleveland Heights office who take care of all of your concerns. Clean and comfortable environment dentist office.

Really great Got through very quickly and e/o is very nice. Wld definitely recommend!

Good service love going to my orthodontist they make me feel warming and at home it is a family environment very clean and professional and shiesha pillers gets me in and out on every appointment I am going to miss coming in when I get my braces off

The Cleveland Heights office does a great job it helps straighten and brighten your smile!!

The Cleveland Heights office is the BEST office in the whole world!! All of my friends came to this office.