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Dr. Craig Callen, DDS

Dr. Craig Callen, DDS

Dentistry

Dr. Craig Callen, DDS is a dentistry practitioner in Mansfield, OH.

4 Star Rating
Based on 26 reviews 4 Star Rating (26 reviews)

Practice

552 S Trimble Rd Mansfield, OH 44906

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Patient Favorite Award

Dr. Callen is a patient favorite Dentistry Practitioner

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

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Dr. Callen's Reviews

Likelihood to recommend Dr. Callen

4.0
26 ratings, 17 with a written review
5 star
65%
65%
4 star
8%
8%
3 star
8%
8%
2 star
0%
0%
1 star
19%
19%

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A very professional office
The staff is helpful and friendly. The appointments are always on time. I never feel that my visit with Dr. Callen is rushed. It's quick and efficient but never rushed, and everything has always been clearly explained. I hightly recommend .
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Apr 24, 2023
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Excellent in every aspect!
It's actually relaxing, from beginning to end of dental visit. Everyone is super friendly and make you feel totally at ease. I have complete confidence in Dr. Callen and his staff.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
LeRoy Graphenteen – Apr 08, 2023
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Office staff needs training!!!
Dr.Callen is a great dentist and his dentist staff are great. But the office staff are rude and incompetent. My wife and I have dental insurance that covers most procedures. For the last 5 years the office staff have been incorrectly billing me just me not my wife. I’m told at every visit I don’t have insurance. This rudeness and incompetence all stem from the office manager. She went as far as to make a note in their system that I don’t have insurance.At every visit I provide proof of insurance and at every visit I’m asked are you sure you are insured. The last visit was no different I provided proof of insurance the office staff questions me. This time she actually looks at my card and realizes that they have been billing the wrong insurance company for the last five years. She also admits that the office manager made a note in my file that I’m not insured.I’m completely baffled at the incompetence Dr. Callen if you read this you have massive issues with the front of house staff!
What went well
  • Office environment
  • Appointment scheduling
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
  • Appointment was rushed
1 other person found this helpful
Helpful
Brian – Mar 18, 2023
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I would rate Dr. Callen office a 5 based on staff professionalism, timeliness, and cleanliness of facilities. The nurse that I had would be rated a 5+. Looking forward to my next visit.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Robert Kirk – Sep 19, 2022
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Excellant!
Great Team of Professionals!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Tom – Aug 30, 2022
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Crown work
I had crown repair work completed . No numbing shot required. No pain! I was in and out much quicker than anticipated. Dr. Callen and staff did a great job! Very pleased with the professional service.
What went well
No results
What could be improved
No results
Helpful
P Shaw – Jun 14, 2022
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Good but bring money
I had no problem with either the staff or Dr. Callen. I found them to be very expensive though even with the 'senior discount'.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Didn't explain conditions well
Helpful
BS – Apr 12, 2022
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Good Visit
Everything was handled better than expected. Thanks
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Eric – Mar 10, 2022
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Wonderful
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cathy Stimpert – Mar 04, 2022
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Mrs.
We have always been with Dr. Callen for over 20 years. We have been treated with great kindness and professionalism. And we have always received the highest level care. I have recommended Dr. Callen to many people and we will continue to put our trust in him and the staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mrs. Alicia L. Dignin – Mar 03, 2022
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I put off going to the dentist out of fear. I was recommended by coworkers to go to Dr. Callen. I am so happy with the care I've received! Everyone has been so good to me, explained everything and made my experience comfortable. Don't put off your dental care, call Dr. Callen!!
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Deb Spicer – Sep 04, 2021
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My experience is always excellent.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Linda Efaw – Feb 16, 2021
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Everything went as expected. Very professional and friendly staff. Everything is always explained in great detail and prompt follow up appointment are scheduled prior to leaving.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Michael E Hawkins – Feb 16, 2021
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Girls cleaning the teeth are awesome...rest of the place not so much... Definitely just a number kind of experience...go somewhere else is.
What went well
No results
What could be improved
No results
Helpful
Arthur Mansfield – Jan 12, 2021
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When I went to Dr. Callen for an inplant . The staff was very professional also Dr. Callen has take precautions due to Covid 19. I felt Very confident that they were keeping me and other patients Safe.
What went well
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jun 18, 2020
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While on a camping trip, I had a strange quick onset tooth ache. I was seen same day. They treated me with care and genuine concern.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Stephanie in OH – Jul 27, 2017
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Dr. Callen took over for my retired dentist. Never introduced himself to me when he came in the room. Very unfriendly staff in fact my mother and I had an appointment at the same time and she refused x-rays at that visit due to just having them done at our former dentist, office staff talked terrible about her not wanting x-rays not knowing I was in the waiting room. Very unprofessional, way over priced.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Angie K in Mansfield, OH – Jul 19, 2016
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About Me

biography

Dr. Craig Callen, DDS is a dentistry practitioner in Mansfield, OH.
  • Dentistry

Patient Favorite Award

Dr. Callen is a patient favorite Dentistry Practitioner

    Read our methodology

    Insurance Check

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    Locations

    Practice

    Office552 S Trimble Rd Mansfield, OH 44906
    1

    Compare Dr. Craig Callen, DDS with other Dentistry Practitioners near you