Are you a healthcare professional?
Is this your profile?



Dr. Brandon Au, DDS
Dentistry
Dr. Brandon Au, DDS is a dentistry practitioner in South Pasadena, CA.
2.8 Star Rating
Based on 8 reviews 2.8 Star Rating (8 reviews)
Practice
1506 Huntington Dr South Pasadena, CA 91030Compare Dr. Brandon Au, DDS with other Dentistry Practitioners near you
Experience Check
Search for experience in a specific area
Dr. Au's Reviews
Likelihood to recommend Dr. Au
2.8
8 ratings, 5 with a written review
5 star | 38% | 38% |
4 star | 0% | 0% |
3 star | 0% | 0% |
2 star | 25% | 25% |
1 star | 38% | 38% |
Your trust is our top concern.
We strive to keep reviews honest, trustworthy, and fair.Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.
We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.
Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.
All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.
A great dentist, he is very polite and genuinely cares about his patients.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Joe – Nov 22, 2021
Post a ResponseAre you Dr. Au?
The only concern this dental practice has is how to make money. My dental insurance requires a $20 per quadrant co-pay, no problem. However they would not do it unless I paid $850 out of pocket. I feel like I am trying to be up sold the minute I walk through the door.
What went well
- Staff friendliness
- Wait times
What could be improved
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Mar 02, 2021
Post a ResponseAre you Dr. Au?
Terrible job teeth cleaning and outrageous rip off. I tried Dr. Au after starting Medicare and New Visions was included as a provider. When making the appointment I made clear that I only wanted a cleaning. (I take excellent care of my teeth, getting them cleaned every 4 months.) The office was vague on how much more I would pay beyond the basic care, and acted like I was out of line to ask. After pushing me for this picture and that, all the while me saying all I want is a cleaning, they had a technician POLISH (not clean) my teeth. The bill sent to Medicare? $1,360. Medicare paid $114. The business should not be allowed to serve Medicare patients, or anyone that doesn't want dishonest charges.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
May 31, 2020
Post a ResponseAre you Dr. Au?
My family and I have been with Dr. Au for the past 10 years. We followed him when he left his previous office. Hard to find a jones, great dentist like Dr. Au. One of a kind
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Curtis in Alhambra, CA – Dec 09, 2017
Post a ResponseAre you Dr. Au?
I highly recommend Dr. Brandon Au to my family and friends. He will take good dental care for you. He does everything. Unlike other dental offices, Dr. Au is capable of doing all phases of dentistry and not likely be referred out to a specialist.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Monterey Park, CA – Feb 16, 2017
Post a ResponseAre you Dr. Au?
Leave a review
How was your experience with Dr. Au?Overall Patient Satisfaction
8responses
Likelihood of recommending Dr. Au to family and friends is 2.75 out of 5
About Me
biography
Dr. Brandon Au, DDS is a dentistry practitioner in South Pasadena, CA.Dentistry
Healthgrades Tips for Getting the Best Dental Care
Insurance Check
Search for your insurance carrier and choose your plan type
Locations
Practice
South Pasadena General Dentistry Inc1506 Huntington Dr South Pasadena, CA 91030
Brandon Au DDS Inc1814 E Route 66 Ste B Glendora, CA 91740