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Dr. Brandon Au, DDS

Dr. Brandon Au, DDS

Dentistry

Dr. Brandon Au, DDS is a dentistry practitioner in South Pasadena, CA.

2.8 Star Rating
Based on 8 reviews 2.8 Star Rating (8 reviews)

Practice

1506 Huntington Dr South Pasadena, CA 91030

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Dr. Au's Reviews

Likelihood to recommend Dr. Au

2.8
8 ratings, 5 with a written review
5 star
38%
38%
4 star
0%
0%
3 star
0%
0%
2 star
25%
25%
1 star
38%
38%

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A great dentist, he is very polite and genuinely cares about his patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Joe – Nov 22, 2021
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The only concern this dental practice has is how to make money. My dental insurance requires a $20 per quadrant co-pay, no problem. However they would not do it unless I paid $850 out of pocket. I feel like I am trying to be up sold the minute I walk through the door.
What went well
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Mar 02, 2021
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Terrible job teeth cleaning and outrageous rip off. I tried Dr. Au after starting Medicare and New Visions was included as a provider. When making the appointment I made clear that I only wanted a cleaning. (I take excellent care of my teeth, getting them cleaned every 4 months.) The office was vague on how much more I would pay beyond the basic care, and acted like I was out of line to ask. After pushing me for this picture and that, all the while me saying all I want is a cleaning, they had a technician POLISH (not clean) my teeth. The bill sent to Medicare? $1,360. Medicare paid $114. The business should not be allowed to serve Medicare patients, or anyone that doesn't want dishonest charges.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
May 31, 2020
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My family and I have been with Dr. Au for the past 10 years. We followed him when he left his previous office. Hard to find a jones, great dentist like Dr. Au. One of a kind
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Curtis in Alhambra, CA – Dec 09, 2017
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I highly recommend Dr. Brandon Au to my family and friends. He will take good dental care for you. He does everything. Unlike other dental offices, Dr. Au is capable of doing all phases of dentistry and not likely be referred out to a specialist.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Monterey Park, CA – Feb 16, 2017
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About Me

biography

Dr. Brandon Au, DDS is a dentistry practitioner in South Pasadena, CA.
  • Dentistry

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Locations

Practice

South Pasadena General Dentistry Inc1506 Huntington Dr South Pasadena, CA 91030
1
Brandon Au DDS Inc1814 E Route 66 Ste B Glendora, CA 91740
2