Dr. Akram Rafla, DMD
Periodontics
Dr. Akram Rafla, DMD is a periodontics practitioner in Webster, MA. He is affiliated with UMass Memorial Medical Center. He is accepting new patients.
2.1 Star Rating
Based on 29 reviews 2.1 Star Rating (29 reviews)
Simply Periodontics
50 Thompson Rd # 2 Webster, MA 01570Make an Appointment
At a Glance
- Practices at Highly Recommended Hospital
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Dr. Rafla's Reviews
Likelihood to recommend Dr. Rafla
2.1
29 ratings, 11 with a written review
| 5 star | 24% | 24% |
| 4 star | 3% | 3% |
| 3 star | 0% | 0% |
| 2 star | 7% | 7% |
| 1 star | 66% | 66% |
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Patient with Dr Rafla for 25 yrs
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
E. Perry – Apr 11, 2024
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The process of pulling one of my teeth was agonizing. Terrible pain that left me afraid to go to any dentist afterwards.
What went well
- Office environment
- Appointment scheduling
- Trusted the provider's decisions
What could be improved
- Appointment was rushed
- Long wait times
1 other person found this helpful
Helpful
Donna – Sep 26, 2021
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went for a FREE consultation in Worcester office. Left there with NO answers and with very little interaction with the Dr. Now I am receiving a bill for 142.00 for the FREE consultation. Terrible experience
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Mar 29, 2020
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Misrepresented Initial X-ray billing. Took xrays then asked how I was going to pay. Prior to (implant) surgery had to pay in full then office sent a post op bill. Office is not accurate with billing. I would not recommend Rafla to anyone.
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Feb 25, 2020
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To get an estimate for implants cost me $454.00, even though I was not told that such a charge was forthcoming.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
gardener – Nov 22, 2019
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Let the buyer beware!
What went well
- Office environment
- Explained conditions well
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Appointment was rushed
- Didn't trust the provider's decisions
10 others found this helpful
Helpful
John in Milford,MA – May 07, 2017
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I had implants done and when Doctor Rafla was done, I found out that he decided to add an extra implant without asking me. When I came to, I was given the bill which I had to pay on the same day before I left. I was stupid and paid for the implant. I should have refused to pay. Find an honest dentist who cares about his patients doesn't own a 4 million dollar home.
Office is nice and clean as well as the waiting area.
What went well
- Office environment
What could be improved
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
14 others found this helpful
Helpful
Toothless-n-Poor in Worcester, MA – Sep 07, 2016
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Dr Raffla only cares about numbers. During my first 2 hrs laser surgery my mouth began to tremble , you could tell this was interfering with his overbookeducation schedule and he appeared impatient. With my 2nd appointment he actually stated he liked me better this time (no mouth trembling). He billed for occlusal adjustment he never preformed. When asked by hygienist to check my mouth he declined on 2 separate occasions. I would recommend finding any other more caring periodontists.
What went well
- Office environment
- Staff friendliness
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
14 others found this helpful
Helpful
Pat L in Leominster, MA – Aug 25, 2016
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Dr. Rafla made me feel very comfortable throughout the whole procedure. Julie reviewed everything with my insurance and explained how it works so I understood my financial obligations and what to hopefully expect from the insurance company in terms of coverage. The whole staff was very helpful in making me feel comfortable from the start. I highly recommend going to Dr. Rafla!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Corrine in Worcester, MA – Apr 07, 2016
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I was referred to Dr. Rafla by my general dentist for an implant. It was a while since the last time I seen a dentist due to a previous bad experience 10 years ago. I was very anxious but from the consultation to the day of the implant placement and my post op visit Dr. Rafla's office made me feel so at ease.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Jose Torres in Worcester, MA – Mar 30, 2016
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Dr Rafla is all about how many patients he can see as fast as possible. He spent about 15 minutes with me performing my gum graft and when I called one week later concerned about the continued pain and discoloration of my gums he couldn't even come in and do a post op check on my gum complaint. The hygenist is the specialist in this situation just as long as he gets paid. That's another thing watch your dental insurance claims when they arrive because they double bill.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
18 others found this helpful
Helpful
Bonnie P in Sterling, MA – Jan 12, 2016
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Leave a review
How was your experience with Dr. Rafla?Overall Patient Satisfaction
29responses
Likelihood of recommending Dr. Rafla to family and friends is 2.137931 out of 5
About Me
biography
Dr. Akram Rafla, DMD is a periodontics practitioner in Webster, MA. He is affiliated with UMass Memorial Medical Center. He is accepting new patients.Periodontics
University Of Pennsylvania School Of Dental Medicine
Fellowship Hospital, 1993University Of Southern California / School Of Dentistry
Residency Hospital, 1991University Of Cairo
Undergraduate School, 1987
Healthgrades Tips for Getting the Best Dental Care
Locations
Simply Periodontics
Simply Periodontics50 Thompson Rd # 2 Webster, MA 01570
Simply Periodontics255 Park Ave Ste 303 Worcester, MA 01609
Simply Periodontics3 Wallace Rd Sturbridge, MA 01566
Affiliated Hospitals
- Recipient of 4
hospital awardsView all patient feedbackHow patients felt about the care they received at this hospital.
87%Patients said they were given information about recovering at home3% higher than the national average
78%Patients said that doctors always listened to them and explained things well2% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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